Friendly Front Desk & Scheduling Coordinator

My Security Door; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

My Security Door in Melbourne is seeking a hands-on Receptionist and Customer Service Coordinator to be the friendly first point of contact for a busy home-services business. You’ll handle phone calls, enquiries and bookings, helping customers reach the right team quickly.

You’ll work across emails, scheduling and administration to keep the operation running smoothly. The role rewards organisation, clear communication and a warm, helpful approach with customers.

Qualifications

• Excellent phone manner and friendly communication.
• Experience in reception, customer service or administration is useful but not essential.
• Able to handle multiple tasks and keep accurate notes.

Responsibilities

• Answering incoming customer calls and being a friendly, professional first point of contact.
• Responding to emails and website enquiries.
• Helping customers with straightforward questions about appointments, installations and service.
• Booking and rescheduling appointments.
• Directing enquiries to the right person and ensuring nothing is lost.
• Updating customer details and notes in our systems.
• Following up routine customer matters.
• Assisting our sales, scheduling and operations teams with day-to-day administration.
• Helping customers who visit or contact our Epping team.
• Generally jumping in and helping solve problems as they arise.

Skills

Phone skills

Customer service

Communication

Organisation

Job description

My Security Door in Melbourne is seeking a hands-on Receptionist and Customer Service Coordinator to be the friendly first point of contact for a busy home-services business. You’ll handle phone calls, enquiries and bookings, helping customers reach the right team quickly.

You’ll work across emails, scheduling and administration to keep the operation running smoothly. The role rewards organisation, clear communication and a warm, helpful approach with customers.