Customer Support & Admin Officer

DFP Recruitment; Townsville City; On-site; AUD 50,000 - 65,000; Full time

Job summary

DFP Recruitment is seeking a Customer Service & Administration Officer for Townsville to support a busy government team in the North Queensland Region. You will handle inbound inquiries, provide high-quality customer service, and perform varied administrative tasks to keep systems accurate.

The role focuses on processing information, maintaining records, and assisting with reporting in a fast-paced setting. Immediate start, full-time employment, on-site in Townsville.

Qualifications

• Experience in customer service or call centre with administration duties.
• Strong communication and interpersonal skills.
• Ability to manage difficult conversations and resolve issues professionally.
• Excellent attention to detail and accuracy.
• Strong time management and organisational skills.
• Ability to work under pressure and meet performance expectations.

Responsibilities

• Answering and managing inbound customer calls.
• Providing efficient and professional customer service.
• Processing and updating information within internal systems.
• Preparing, compiling and maintaining accurate records and documentation.
• Assisting with reporting and general administrative tasks.
• Managing competing priorities in a fast-paced environment.
• Resolving customer enquiries professionally and effectively.
• Building positive relationships with customers and stakeholders.

Skills

Customer service

Call centre

Administration

Communication

Time management

Attention to detail

Organisation

Proactive approach

Independence

Tools

Microsoft Word

Excel

Outlook

Office Suite

Job description

DFP Recruitment is seeking a Customer Service & Administration Officer for Townsville to support a busy government team in the North Queensland Region. You will handle inbound inquiries, provide high-quality customer service, and perform varied administrative tasks to keep systems accurate.

The role focuses on processing information, maintaining records, and assisting with reporting in a fast-paced setting. Immediate start, full-time employment, on-site in Townsville.