Administrative Support & Customer Service Officer

DFP Recruitment; Queensland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Queensland Government in Bundaberg is seeking a Business Support Officer to provide high-quality administrative and customer service support to customers, suppliers and stakeholders. You will help ensure efficient delivery of services and maintain accurate records.

The role requires previous administration experience, strong communication, attention to detail, and the ability to manage competing priorities in a fast-paced environment.

Qualifications

• Experience in administration or business support.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Sound organisational and time management abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage priorities.
• Positive attitude and teamwork commitment.

Responsibilities

• Deliver exceptional customer service to internal and external customers.
• Manage incoming correspondence, emails and telephone enquiries.
• Maintain accurate records and update information systems.
• Prepare documents, reports and administrative documentation.
• Liaise with customers, suppliers and stakeholders to support service delivery outcomes.
• Assist with maintaining procedures, registers and operational documentation.
• Support team operations while meeting KPIs and performance targets.
• Provide administrative assistance to senior staff as required.

Skills

Customer service

Microsoft Office

Attention to detail

Organisational skills

Time management

Communication skills

Tools

Microsoft Office Suite

Job description

Queensland Government in Bundaberg is seeking a Business Support Officer to provide high-quality administrative and customer service support to customers, suppliers and stakeholders. You will help ensure efficient delivery of services and maintain accurate records.

The role requires previous administration experience, strong communication, attention to detail, and the ability to manage competing priorities in a fast-paced environment.