Dynamic Admin & Travel Support Specialist

DFP Recruitment; Townsville City; On-site; AUD 50,000 - 70,000; Full time

Job summary

DFP Recruitment is seeking an experienced A03 Business Support Officer/Customer Service to join a busy Queensland Government team in Townsville. You will provide high-quality administrative and customer service support, coordinating travel, handling correspondence, and liaising with internal teams and external stakeholders.

The role requires strong customer service, attention to detail, and proficiency with Microsoft Office.

Qualifications

• Strong customer service and communication skills.
• Previous administration or business support experience.
• High attention to detail and strong organisational abilities.
• The ability to manage competing priorities in a busy environment.
• Proficiency in Microsoft Office applications.
• A proactive approach and the ability to work effectively within a team.
• Experience working with information management systems such as Ellipse will be highly regarded.

Responsibilities

• Deliver efficient and professional customer service to internal and external customers.
• Be dedicated to customer satisfaction.
• Coordinate travel bookings including flights, accommodation, charters, ferries and vehicle hire.
• Manage incoming and outgoing correspondence and telephone enquiries within required timeframes.
• Support a high-performance team environment focused on achieving service delivery outcomes and KPIs.
• Liaise with industry representatives, suppliers and stakeholders to ensure timely service delivery.
• High standards of accuracy in records and documentation.
• Provide administrative support and assist with enquiries in the absence of senior staff.
• Develop and maintain procedures, manuals and registers.
• Undertake general administrative duties as required.

Skills

Customer service

Communication

Attention to detail

Multitasking

Proactive

Teamwork

Tools

Microsoft Office

Ellipse

Job description

DFP Recruitment is seeking an experienced A03 Business Support Officer/Customer Service to join a busy Queensland Government team in Townsville. You will provide high-quality administrative and customer service support, coordinating travel, handling correspondence, and liaising with internal teams and external stakeholders.

The role requires strong customer service, attention to detail, and proficiency with Microsoft Office.