Customer Service & Administration Specialist

DFP Recruitment; Rockhampton Regional; On-site; AUD 42,000 - 58,000; Full time

Job summary

DFP Recruitment is seeking an experienced Customer Service Officer/Administrator to join a respected Queensland Government organisation based in Rockhampton. You will deliver high-quality administrative and customer service support, manage enquiries, and contribute to the efficient delivery of services within a fast-paced team.

Applicants with strong communication skills, attention to detail and a proven ability to work with stakeholders are encouraged to apply.

Qualifications

• Experience in high-volume customer service and administrative support.
• Strong communication and interpersonal skills.
• High attention to detail and excellent organisational abilities.
• Ability to work effectively in a busy, fast-paced environment.
• Strong problem-solving skills and commitment to customer satisfaction.
• Ability to build positive relationships with stakeholders.

Responsibilities

• Provide professional and high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails and telephone enquiries.
• Ensure customer requests and enquiries are responded to within required timeframes.
• Work effectively within a KPI-driven environment and contribute to performance outcomes.
• Liaise with industry representatives, suppliers and stakeholders to support service delivery.
• Prepare, update and maintain documentation, reports, registers and information systems.
• Maintain accurate records using Microsoft Office and internal systems, including Ellipse.
• Support senior staff by managing enquiries and administrative matters in their absence.
• Assist in reviewing and improving existing procedures and processes.
• Undertake a range of general administrative duties as required.

Skills

Customer service

Administration support

Communication

Attention to detail

Organisational skills

Problem solving

Tools

Microsoft Office

Ellipse

Job description

DFP Recruitment is seeking an experienced Customer Service Officer/Administrator to join a respected Queensland Government organisation based in Rockhampton. You will deliver high-quality administrative and customer service support, manage enquiries, and contribute to the efficient delivery of services within a fast-paced team.

Applicants with strong communication skills, attention to detail and a proven ability to work with stakeholders are encouraged to apply.