Public Sector Admin & Customer Service Officer

DFP Recruitment; Rockhampton Regional; On-site; AUD 52,000 - 70,000; Full time

Job summary

DFP Recruitment is seeking an experienced Administrator/Customer Service Officer to join a respected Queensland Government organisation based in Rockhampton. You will support customers, stakeholders and internal teams with high-quality administrative and customer service tasks.

Key responsibilities include handling enquiries, updating records, and contributing to efficient service delivery in a busy team. A customer-focused, organised professional will thrive in this role.

Qualifications

• Experience in high volume customer service and administration support roles.
• Strong communication and interpersonal skills to liaise with customers and stakeholders.
• Excellent attention to detail and organisational abilities.
• Ability to work in a KPI-driven, fast-paced environment.

Responsibilities

• Provide high-quality customer service to internal and external customers.
• Manage enquiries via email, phone and correspondence.
• Respond to customer requests within required timeframes.
• Support procedure reviews and process improvements.
• Maintain accurate records and documentation using standard systems.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Problem solving

Tools

Microsoft Office

Ellipse

Job description

DFP Recruitment is seeking an experienced Administrator/Customer Service Officer to join a respected Queensland Government organisation based in Rockhampton. You will support customers, stakeholders and internal teams with high-quality administrative and customer service tasks.

Key responsibilities include handling enquiries, updating records, and contributing to efficient service delivery in a busy team. A customer-focused, organised professional will thrive in this role.