Administration/Customer Service

DFP Recruitment; Rockhampton Regional; On-site; AUD 52,000 - 70,000; Full time

Job summary

DFP Recruitment is seeking an experienced Administrator/Customer Service Officer to join a respected Queensland Government organisation based in Rockhampton. You will support customers, stakeholders and internal teams with high-quality administrative and customer service tasks.

Key responsibilities include handling enquiries, updating records, and contributing to efficient service delivery in a busy team. A customer-focused, organised professional will thrive in this role.

Qualifications

• Experience in high volume customer service and administration support roles.
• Strong communication and interpersonal skills to liaise with customers and stakeholders.
• Excellent attention to detail and organisational abilities.
• Ability to work in a KPI-driven, fast-paced environment.

Responsibilities

• Provide high-quality customer service to internal and external customers.
• Manage enquiries via email, phone and correspondence.
• Respond to customer requests within required timeframes.
• Support procedure reviews and process improvements.
• Maintain accurate records and documentation using standard systems.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Problem solving

Tools

Microsoft Office

Ellipse

Job description

DFP Recruitment is seeking an experienced Administrator/Customer Service to join a respected Queensland Government organisation based in Rockhampton. This is an excellent opportunity for a customer-focused and organised professional to contribute to the delivery of essential services within a fast-paced team environment.

About the Role

As a Customer Service Officer, you will play a key role in supporting customers, stakeholders and internal teams by delivering high-quality administrative and customer service support. You will be responsible for managing enquiries, maintaining accurate records and contributing to the efficient delivery of operational services.

Key Responsibilities

• Provide professional and high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails and telephone enquiries.
• Ensure customer requests and enquiries are responded to within required timeframes.
• Work effectively within a KPI-driven environment and contribute to performance outcomes.
• Liaise with industry representatives, suppliers and stakeholders to support service delivery.
• Prepare, update and maintain documentation, reports, registers and information systems.
• Maintain accurate records using Microsoft Office and internal systems, including Ellipse.
• Support senior staff by managing enquiries and administrative matters in their absence.
• Assist in reviewing and improving existing procedures and processes.
• Undertake a range of general administrative duties as required.

About You

• Previous experience in high volume customer service/Administration support roles
• Strong communication and interpersonal skills.
• High attention to detail and excellent organisational abilities.
• The ability to work effectively in a busy, fast-paced environment.
• Strong problem-solving skills and a commitment to customer satisfaction.
• The ability to build positive relationships with a range of stakeholders.
• Proficiency across the Microsoft Office Suite.

A collaborative approach with a positive and professional attitude

For further information call Jacqui 07 3239 2500

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.