Customer Service/Administration

DFP Recruitment; Rockhampton Regional; On-site; AUD 42,000 - 58,000; Full time

Job summary

DFP Recruitment is seeking an experienced Customer Service Officer/Administrator to join a respected Queensland Government organisation based in Rockhampton. You will deliver high-quality administrative and customer service support, manage enquiries, and contribute to the efficient delivery of services within a fast-paced team.

Applicants with strong communication skills, attention to detail and a proven ability to work with stakeholders are encouraged to apply.

Qualifications

• Experience in high-volume customer service and administrative support.
• Strong communication and interpersonal skills.
• High attention to detail and excellent organisational abilities.
• Ability to work effectively in a busy, fast-paced environment.
• Strong problem-solving skills and commitment to customer satisfaction.
• Ability to build positive relationships with stakeholders.

Responsibilities

• Provide professional and high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails and telephone enquiries.
• Ensure customer requests and enquiries are responded to within required timeframes.
• Work effectively within a KPI-driven environment and contribute to performance outcomes.
• Liaise with industry representatives, suppliers and stakeholders to support service delivery.
• Prepare, update and maintain documentation, reports, registers and information systems.
• Maintain accurate records using Microsoft Office and internal systems, including Ellipse.
• Support senior staff by managing enquiries and administrative matters in their absence.
• Assist in reviewing and improving existing procedures and processes.
• Undertake a range of general administrative duties as required.

Skills

Customer service

Administration support

Communication

Attention to detail

Organisational skills

Problem solving

Tools

Microsoft Office

Ellipse

Job description

DFP Recruitment is seeking an experienced Customer Service Officer/Administrator to join a respected Queensland Government organisation based in Rockhampton. This is an excellent opportunity for a customer-focused and organised professional to contribute to the delivery of essential services within a fast-paced team environment.

About the Role

As a Customer Service Officer, you will play a key role in supporting customers, stakeholders and internal teams by delivering high-quality administrative and customer service support. You will be responsible for managing enquiries, maintaining accurate records and contributing to the efficient delivery of operational services.

Key Responsibilities

• Provide professional and high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails and telephone enquiries.
• Ensure customer requests and enquiries are responded to within required timeframes.
• Work effectively within a KPI-driven environment and contribute to performance outcomes.
• Liaise with industry representatives, suppliers and stakeholders to support service delivery.
• Prepare, update and maintain documentation, reports, registers and information systems.
• Maintain accurate records using Microsoft Office and internal systems, including Ellipse.
• Support senior staff by managing enquiries and administrative matters in their absence.
• Assist in reviewing and improving existing procedures and processes.
• Undertake a range of general administrative duties as required.

About You

To be successful in this role, you will demonstrate:

• Previous experience in high volume customer service/Administration support roles
• Strong communication and interpersonal skills.
• High attention to detail and excellent organisational abilities.
• The ability to work effectively in a busy, fast-paced environment.
• Strong problem-solving skills and a commitment to customer satisfaction.
• The ability to build positive relationships with a range of stakeholders.
• Proficiency across the Microsoft Office Suite.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.