Customer‑Focused Admin & Support Officer

Government client (agency undisclosed); Queensland; On-site; AUD 50,000 - 65,000; Full time

Job summary

Government client in Queensland is seeking an administration officer to deliver exceptional customer service to internal and external customers. The role focuses on managing incoming correspondence, emails and telephone enquiries, and supporting day-to-day operations.

You will maintain accurate records, update information systems, and prepare documents, reports and administrative documentation. Liaise with customers, suppliers and stakeholders to support service delivery outcomes.

Qualifications

• Previous administration or business support experience.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.

Responsibilities

• Manage incoming correspondence, emails and telephone enquiries.
• Maintain accurate records and update information systems.
• Prepare documents, reports and administrative documentation.
• Liaise with customers, suppliers and stakeholders to support service delivery outcomes.

Skills

Customer service

Communication

Attention to detail

Job description

Government client in Queensland is seeking an administration officer to deliver exceptional customer service to internal and external customers. The role focuses on managing incoming correspondence, emails and telephone enquiries, and supporting day-to-day operations.

You will maintain accurate records, update information systems, and prepare documents, reports and administrative documentation. Liaise with customers, suppliers and stakeholders to support service delivery outcomes.