Call Centre/Customer Support

DFP Recruitment; Townsville City; On-site; AUD 50,000 - 65,000; Full time

Job summary

DFP Recruitment is seeking a Customer Service & Administration Officer for Townsville to support a busy government team in the North Queensland Region. You will handle inbound inquiries, provide high-quality customer service, and perform varied administrative tasks to keep systems accurate.

The role focuses on processing information, maintaining records, and assisting with reporting in a fast-paced setting. Immediate start, full-time employment, on-site in Townsville.

Qualifications

• Experience in customer service or call centre with administration duties.
• Strong communication and interpersonal skills.
• Ability to manage difficult conversations and resolve issues professionally.
• Excellent attention to detail and accuracy.
• Strong time management and organisational skills.
• Ability to work under pressure and meet performance expectations.

Responsibilities

• Answering and managing inbound customer calls.
• Providing efficient and professional customer service.
• Processing and updating information within internal systems.
• Preparing, compiling and maintaining accurate records and documentation.
• Assisting with reporting and general administrative tasks.
• Managing competing priorities in a fast-paced environment.
• Resolving customer enquiries professionally and effectively.
• Building positive relationships with customers and stakeholders.

Skills

Customer service

Call centre

Administration

Communication

Time management

Attention to detail

Organisation

Proactive approach

Independence

Tools

Microsoft Word

Excel

Outlook

Office Suite

Job description

Townsville | Full Time | Immediate Start

Are you an experienced customer service professional who thrives in a fast-paced environment? Do you enjoy helping customers, solving problems, and keeping administration tasks organised and accurate?

We are seeking a motivated Call Centre & Customer Support coupled with administration duties to join this busy government team supporting the North Queensland Region. This is an excellent opportunity for someone with a strong customer service or call centre background who enjoys working in a dynamic team environment.

About the Role

As a Customer Service & Administration Officer, you will play a key role in providing high-quality support to customers and stakeholders by managing inbound enquiries and completing a variety of administrative functions.

Key responsibilities include:

• Answering and managing inbound customer calls
• Providing efficient and professional customer service
• Processing and updating information within internal systems
• Preparing, compiling and maintaining accurate records and documentation
• Assisting with reporting and general administrative tasks
• Managing competing priorities in a fast-paced environment
• Resolving customer enquiries professionally and effectively
• Building positive relationships with customers and stakeholders

About You

To be successful in this role, you will bring:

• Experience in a customer service, call centre coupled with administration.
• Strong communication and interpersonal skills
• The ability to manage difficult conversations and resolve issues professionally
• Excellent attention to detail and accuracy
• Strong time management and organisational skills
• The ability to work under pressure and meet performance expectations
• A proactive approach and the ability to think outside the box
• Confidence working independently following on-the-job training

Essential Skills & Experience

• Demonstrated experience using Microsoft Word and Excel at a moderate level
• Proficiency across the Microsoft Office Suite, including Outlook
• Strong data entry and administration skills
• Ability to work in a KPI-driven environment
• General office administration experience

Highly Regarded

• Previous experience within a customer support or contact centre environment
• Knowledge of maintenance, trades or facilities management environments

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.