Customer Success Manager – Growth & Partnerships (Flexible)

Metcash Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Extra Leave: 5th week

Career Growth opportunities

Parental Leave

Inclusive Culture

Gender pay gap transparency

Mental Health accreditation

Flex Ready

Job summary

Metcash Limited, Australia''s leading independent retail partner, is seeking an experienced Customer Success/Account Manager for its Primary Freight team in Sydney. You will own customer partnerships, resolve issues with operations, and identify opportunities to grow existing accounts while delivering value for customers and Metcash.

The role requires 3+ years in customer success or account management within FMCG/retail or supply chain, with strong relationship-building and commercial acumen.

Qualifications

• 3+ years' experience in customer success or account management within FMCG, retail or supply chain.
• Track record of building strong relationships and driving customer retention.
• Commercial acumen and ability to spot opportunities for growth and improvement.
• Strong problem-solving, communication and stakeholder engagement skills.
• Understanding of the Australian logistics landscape and a customer-first mindset.

Responsibilities

• Build lasting relationships: Own customer partnerships and create experiences that keep customers coming back.
• Keep customers thriving: Proactively resolve issues, work with operations teams and turn challenges into positive outcomes.
• Unlock growth: Identify opportunities to grow existing accounts and deliver value for both customers and Metcash.
• Make commercial sense: Lead customer reviews, monitor account performance and drive continuous improvement.
• Be the trusted partner: Work collaboratively with customers and internal teams to deliver on commitments and build confidence.

Skills

Relationship building

Account management

Customer success

Communication

Stakeholder engagement

Problem solving

Australian logistics

Job description

Metcash Limited, Australia''s leading independent retail partner, is seeking an experienced Customer Success/Account Manager for its Primary Freight team in Sydney. You will own customer partnerships, resolve issues with operations, and identify opportunities to grow existing accounts while delivering value for customers and Metcash.

The role requires 3+ years in customer success or account management within FMCG/retail or supply chain, with strong relationship-building and commercial acumen.