Customer Success Leader | Hybrid | Growth & Retention

TES-AMM; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

TES-AMM in Sydney's NSW (Villawood) seeks a Customer Success Manager to own a portfolio of strategic accounts. This hybrid role focuses on driving customer outcomes, ensuring service delivery, and pursuing growth opportunities across the client base.

You will build strong relationships with key stakeholders, conduct health checks, manage renewals, and coordinate across internal teams to meet commitments. Candidates should have 3+ years in customer success or related roles and a proven track

Qualifications

• 3+ years in Customer Success or related roles.
• Experience managing enterprise-level accounts.
• Strong commercial acumen and problem-solving.

Responsibilities

• Serve as primary relationship owner for an assigned portfolio.
• Develop strategic relationships with customer stakeholders.
• Ensure customers achieve outcomes through our products and services.
• Conduct regular business reviews and health assessments.
• Identify opportunities for cross-sell, upsell and expansion.
• Maintain accurate customer records in CRM and report on performance.

Skills

Customer Success

Account Management

Relationship Management

CRM Platforms

Stakeholder Management

Communication Skills

Tools

Salesforce

Dynamics 365

HubSpot

Job description

TES-AMM in Sydney's NSW (Villawood) seeks a Customer Success Manager to own a portfolio of strategic accounts. This hybrid role focuses on driving customer outcomes, ensuring service delivery, and pursuing growth opportunities across the client base.

You will build strong relationships with key stakeholders, conduct health checks, manage renewals, and coordinate across internal teams to meet commitments. Candidates should have 3+ years in customer success or related roles and a proven track