Customer Success Manager: Flexible Work & Grow Partnerships

Metcash Limited; New South Wales; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Extra Leave

Career Growth

Parental Leave

Inclusive Culture

Mental Health Accreditation

Flex Ready

Family Friendly Workplace

Job summary

Metcash Limited in Australia’s Primary Freight team is seeking a dedicated Customer Success professional to build trust and grow valuable partnerships with independent retailers and partners. You will own customer relationships, proactively resolve issues with operations, and spot opportunities to expand accounts while working with internal teams to deliver on commitments and drive outcomes.

This role requires 3+ years in customer success or account management within FMCG or supply chain, strong

Qualifications

• 3+ years’ experience in customer success or account management within FMCG, retail or supply chain.
• A track record of building strong relationships and driving customer retention.
• Commercial acumen and the ability to spot opportunities for growth and improvement.
• Strong problem-solving, communication and stakeholder engagement skills.
• An understanding of the Australian logistics landscape and a customer-first mindset.

Responsibilities

• Build lasting relationships: Own customer partnerships and create experiences that keep customers coming back.
• Keep customers thriving: Proactively resolve issues, work with operations teams and turn challenges into positive outcomes.
• Unlock growth: Identify opportunities to grow existing accounts and deliver value for both customers and Metcash.
• Make commercial sense: Lead customer reviews, monitor account performance and drive continuous improvement.
• Be the trusted partner: Work collaboratively with customers and internal teams to deliver on commitments and build confidence.

Skills

Customer success

Account management

FMCG

Job description

Metcash Limited in Australia’s Primary Freight team is seeking a dedicated Customer Success professional to build trust and grow valuable partnerships with independent retailers and partners. You will own customer relationships, proactively resolve issues with operations, and spot opportunities to expand accounts while working with internal teams to deliver on commitments and drive outcomes.

This role requires 3+ years in customer success or account management within FMCG or supply chain, strong