Customer Success Manager

Metcash Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Extra Leave: 5th week

Career Growth opportunities

Parental Leave

Inclusive Culture

Gender pay gap transparency

Mental Health accreditation

Flex Ready

Job summary

Metcash Limited, Australia''s leading independent retail partner, is seeking an experienced Customer Success/Account Manager for its Primary Freight team in Sydney. You will own customer partnerships, resolve issues with operations, and identify opportunities to grow existing accounts while delivering value for customers and Metcash.

The role requires 3+ years in customer success or account management within FMCG/retail or supply chain, with strong relationship-building and commercial acumen.

Qualifications

• 3+ years' experience in customer success or account management within FMCG, retail or supply chain.
• Track record of building strong relationships and driving customer retention.
• Commercial acumen and ability to spot opportunities for growth and improvement.
• Strong problem-solving, communication and stakeholder engagement skills.
• Understanding of the Australian logistics landscape and a customer-first mindset.

Responsibilities

• Build lasting relationships: Own customer partnerships and create experiences that keep customers coming back.
• Keep customers thriving: Proactively resolve issues, work with operations teams and turn challenges into positive outcomes.
• Unlock growth: Identify opportunities to grow existing accounts and deliver value for both customers and Metcash.
• Make commercial sense: Lead customer reviews, monitor account performance and drive continuous improvement.
• Be the trusted partner: Work collaboratively with customers and internal teams to deliver on commitments and build confidence.

Skills

Relationship building

Account management

Customer success

Communication

Stakeholder engagement

Problem solving

Australian logistics

Job description

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Make your mark in a high-performing, values-led team
• Thrive your way with flexible work options

About the Opportunity

Build trust. Grow partnerships. Make every connection count.

Great customer relationships don't happen by chance — they're built on trust, collaboration and results. Join Metcash's growing Primary Freight team and help our customers succeed, strengthen long-term partnerships and uncover new opportunities for growth.

In this Role, You Will:

• Build lasting relationships: Own customer partnerships and create experiences that keep customers coming back.
• Keep customers thriving: Proactively resolve issues, work with operations teams and turn challenges into positive outcomes.
• Unlock growth: Identify opportunities to grow existing accounts and deliver value for both customers and Metcash.
• Make commercial sense: Lead customer reviews, monitor account performance and drive continuous improvement.
• Be the trusted partner: Work collaboratively with customers and internal teams to deliver on commitments and build confidence.

You'll bring:

• 3+ years' experience in customer success or account management within FMCG, retail or supply chain.
• A track record of building strong relationships and driving customer retention.
• Commercial acumen and the ability to spot opportunities for growth and improvement.
• Strong problem-solving, communication and stakeholder engagement skills.
• An understanding of the Australian logistics landscape and a customer-first mindset.

What's on Offer

• Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia's leading wholesale distribution company, with $19.6 billion in sales (FY26) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the "Best Store in Their Town" by providing merchandising, operational and marketing support.
We're committed to diversity, inclusion, and sustainability - and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Join us and be part of something bigger!