Account Champion — Customer Success for Logistics

Mainfreight; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Mainfreight Metro Sydney (Prestons) is seeking an Account Champion to support key customers and develop commercial skills. You will work closely with senior leaders, customers and internal stakeholders to ensure exceptional service and accurate data management.

Duties include preparing quotes, creating rate cards, maintaining customer profiles, DIFOT reporting, and delivering KPI and QBR reviews, with a strong emphasis on communication and reliability.

Qualifications

• Excellent communication skills - both verbal and written.
• Ability to work independently with limited supervision.
• Proactive and customer-focused attitude.

Responsibilities

• Assist in preparing cash quotes and pricing requests.
• Create and maintain rate cards for customers.
• Build and update customer profiles within our systems
• Act as the first point of contact for day‑to‑day communication for multiple major accounts.
• Manage DIFOT reporting
• Serve as the account manager for specific customers.
• Conduct KPI’s and QBR’s for your customers.
• Handle daily tracking and reporting for multiple customers.
• Deliver weekly tracking ensuring accuracy and timely updates.

Skills

Communication skills

Interpersonal skills

Time management

Organisational skills

Team player

Self-motivation

Ability to work under pressure

Job description

Mainfreight Metro Sydney (Prestons) is seeking an Account Champion to support key customers and develop commercial skills. You will work closely with senior leaders, customers and internal stakeholders to ensure exceptional service and accurate data management.

Duties include preparing quotes, creating rate cards, maintaining customer profiles, DIFOT reporting, and delivering KPI and QBR reviews, with a strong emphasis on communication and reliability.