Customer Success Manager - Logistics Growth & Key Accounts

KLN Freight Oceania Pty Ltd; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Career development

Technology tools

Flexible working

Work-life balance

Job summary

KLN Freight Oceania Pty Ltd in Essendon Fields, Victoria is seeking a Customer Success Manager to build and maintain strong client relationships, driving satisfaction, retention and growth across freight and logistics services.

You will act as the primary contact for allocated accounts, shaping success strategies, conducting business reviews, monitoring health metrics and collaborating with operations, sales and finance to ensure seamless service delivery and identify opportunities for expansion.

Qualifications

• Experience in customer success or account management within freight/logistics.
• Strong ABM and multi-account management capabilities.
• Excellent communication and relationship-building skills.
• Experience using data analytics to inform decisions.
• CRM proficiency and data-driven decision making.
• Strong organizational and time management abilities.
• Problem-solving and proactive issue resolution.
• Ability to collaborate across departments without direct authority.
• Knowledge of freight/logistics is highly desirable.
• Tertiary qualification in business/commerce/management or related field

Responsibilities

• Manage and nurture a portfolio of assigned customer accounts as the primary relationship manager.
• Develop and implement customer success strategies aligned to client needs.
• Conduct regular business reviews to assess service satisfaction and future requirements.
• Monitor customer health metrics and KPIs to identify at-risk accounts.
• Collaborate with operations, sales and finance to ensure seamless service delivery.
• Identify upselling and cross-selling opportunities within existing accounts.
• Gather customer feedback to inform product development and service improvements.
• Maintain accurate customer records in the CRM system.
• Prepare and present performance reports to senior management.
• Support onboarding for new customers to enable early value realization.

Skills

Customer success

Account management

Relationship management

CRM systems

Data analytics

Communication skills

Time management

Proactive problem-solving

Education

Tertiary qualification in business, commerce, management or related field

Job description

KLN Freight Oceania Pty Ltd in Essendon Fields, Victoria is seeking a Customer Success Manager to build and maintain strong client relationships, driving satisfaction, retention and growth across freight and logistics services.

You will act as the primary contact for allocated accounts, shaping success strategies, conducting business reviews, monitoring health metrics and collaborating with operations, sales and finance to ensure seamless service delivery and identify opportunities for expansion.