Customer Success Associate — Fast-Paced with Career Growth

Alexander Appointments; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Career progression

Bonuses & incentives

Supportive team culture

Job summary

Alexander Appointments in Brisbane is seeking a motivated Customer Service Representative to join a collaborative, high-performing team. You will be the first point of contact for customers, handling inquiries via phone, email and online portals, and delivering a positive, solutions-focused experience.

This permanent full-time role offers comprehensive training, clear career progression within a global organisation, and a friendly, supportive environment in Brisbane CBD close to public transport.

Qualifications

• Excellent communication and relationship-building skills.
• Strong attention to detail and confidence with information and numbers.
• Good problem-solving and ability to manage multiple tasks.

Responsibilities

• Respond to customer enquiries via phone, email and online portal.
• Investigate customer requests and provide timely solutions.
• Manage account-related enquiries with professionalism and accuracy.
• Liaise with internal teams to resolve customer issues.
• Maintain accurate customer records and system updates.
• Deliver a positive customer experience with every interaction.
• Work collaboratively to achieve team service goals.

Skills

Communication skills

Relationship building

Attention to detail

Problem solving

Team oriented

Job description

Alexander Appointments in Brisbane is seeking a motivated Customer Service Representative to join a collaborative, high-performing team. You will be the first point of contact for customers, handling inquiries via phone, email and online portals, and delivering a positive, solutions-focused experience.

This permanent full-time role offers comprehensive training, clear career progression within a global organisation, and a friendly, supportive environment in Brisbane CBD close to public transport.