Customer Service Leader — ANZ, Fast-Paced & People-First

Sharp & Carter; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sharp & Carter are seeking an experienced customer service leader in Queensland to guide a high-performing team in a fast-paced, order-driven environment.

Based mainly in the office with flexibility, you will drive service excellence, manage KPIs, oversee ANZ orders and escalations, and partner with Sales, Supply Chain and Manufacturing to improve processes and customer outcomes.

Join a friendly, collaborative team focused on delivering exceptional service and continuous improvement.

Qualifications

• Experience leading a customer service team in a high-volume, order-driven environment.
• Excellent communication, problem-solving and stakeholder management skills.
• Experience with ERP and CRM systems, with Dynamics 365 highly regarded but not essential.

Responsibilities

• Lead, coach and develop a high-performing customer service team.
• Manage service standards, KPIs and team performance.
• Oversee customer orders, enquiries, complaints and escalations across ANZ.
• Identify and implement process improvements to enhance customer experience.
• Analyse performance data, manage workloads and support workforce planning.
• Build strong relationships with key customers and internal stakeholders.

Skills

People leadership

Customer service leadership

Process improvement

Stakeholder management

ERP/CRM systems

Dynamics 365

Tools

Dynamics 365

Job description

Sharp & Carter are seeking an experienced customer service leader in Queensland to guide a high-performing team in a fast-paced, order-driven environment.

Based mainly in the office with flexibility, you will drive service excellence, manage KPIs, oversee ANZ orders and escalations, and partner with Sales, Supply Chain and Manufacturing to improve processes and customer outcomes.

Join a friendly, collaborative team focused on delivering exceptional service and continuous improvement.