Customer Service Representative

Alexander Appointments; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Career progression

Bonuses & incentives

Supportive team culture

Job summary

Alexander Appointments in Brisbane is seeking a motivated Customer Service Representative to join a collaborative, high-performing team. You will be the first point of contact for customers, handling inquiries via phone, email and online portals, and delivering a positive, solutions-focused experience.

This permanent full-time role offers comprehensive training, clear career progression within a global organisation, and a friendly, supportive environment in Brisbane CBD close to public transport.

Qualifications

• Excellent communication and relationship-building skills.
• Strong attention to detail and confidence with information and numbers.
• Good problem-solving and ability to manage multiple tasks.

Responsibilities

• Respond to customer enquiries via phone, email and online portal.
• Investigate customer requests and provide timely solutions.
• Manage account-related enquiries with professionalism and accuracy.
• Liaise with internal teams to resolve customer issues.
• Maintain accurate customer records and system updates.
• Deliver a positive customer experience with every interaction.
• Work collaboratively to achieve team service goals.

Skills

Communication skills

Relationship building

Attention to detail

Problem solving

Team oriented

Job description

• Brisbane CBD | Ongoing Temporary Opportunity
• Global Organisation offering a Rewarding Career
• Full training provided

We are looking for a motivated Customer Service Representative to join a collaborative and high-performing customer support team. If you enjoy working with people, thrive in a fast-paced environment and are looking for genuine career progression, this could be the opportunity you've been waiting for.

Whether you're coming from customer service, administration, retail, hospitality or a contact centre environment, full training will be provided to set you up for success.

About the Role

As the first point of contact for customers, you will provide professional support and resolve a variety of account-related enquiries.
You will investigate issues, liaise with internal teams and ensure every customer interaction results in a positive outcome.
Working across phone, email and online customer portals, you will build relationships, solve problems and deliver an exceptional customer experience.

This is a large team offering multiple avenues to grow your career either sideways or upwards.....2IC, Team Leader, Supervisor.....opportunities are endless!

Key Responsibilities

• Respond to customer enquiries via phone, email and online portal
• Investigate customer requests and provide timely solutions
• Manage account-related enquiries with professionalism and accuracy
• Liaise with internal teams to resolve customer issues
• Maintain accurate customer records and system updates
• Deliver a positive customer experience with every interaction
• Work collaboratively to achieve team service goals

About You

We're looking for someone with a positive attitude, strong communication skills and a genuine desire to build a long-term career. Our client will teach the rest!

You will ideally have:

• Excellent communication and relationship-building skills
• Strong attention to detail and confidence working with information and numbers
• Good problem‑solving skills and the ability to manage multiple tasks
• Confidence using computer systems and learning new technology
• A proactive, team‑focused approach and willingness to learn

What's on Offer?

• Permanent full-time opportunity
• Brisbane CBD location close to public transport
• Competitive base salary plus bonuses and incentive programs
• Comprehensive training and ongoing support
• Genuine career progression within a global organisation
• Supportive leaders and an inclusive team culture
• Fun, fast-paced environment where your contributions are recognised