Customer Service Lead: High-Volume Support & Excellence

Compasscorp Pty Ltd; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Compasscorp Pty Ltd in Brisbane is seeking an experienced Customer Service Coordinator to manage a high-volume inbound helpdesk, respond to inquiries, and resolve issues, ensuring a positive customer experience. You will be the first point of contact, navigate multiple systems, record customer details, and escalate complex matters when needed.

This role offers a supportive team environment, comprehensive training, and opportunities to develop people and performance.

Qualifications

• Must have previous contact centre experience.
• Experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and accurate data entry.
• Comfortable in a fast-paced environment.
• Strong problem-solving and adherence to processes.

Responsibilities

• Manage a high volume of inbound customer calls.
• Provide accurate information and timely resolutions.
• Navigate multiple systems while maintaining call quality.
• Record and update customer information.
• Escalate complex matters when required.
• Deliver a consistently high level of customer service.

Skills

High-volume handling

Active listening

Communication

Rapport building

Attention to detail

Data entry

Adaptability

Tools

CRM systems

Job description

Compasscorp Pty Ltd in Brisbane is seeking an experienced Customer Service Coordinator to manage a high-volume inbound helpdesk, respond to inquiries, and resolve issues, ensuring a positive customer experience. You will be the first point of contact, navigate multiple systems, record customer details, and escalate complex matters when needed.

This role offers a supportive team environment, comprehensive training, and opportunities to develop people and performance.