Shift Supervisor: Lead A Fast-Paced, Guest-Focused Team

Red Rooster; Brisbane; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Onsite parking

Zusammenfassung

Red Rooster in Brisbane is seeking an experienced Customer Service Team Leader to lead a busy team and drive exceptional customer experiences. You will coach staff, optimise processes, and maintain strong relationships with Sales, Account Management and Operations to support growth.

The role focuses on delivering a customer-centric culture, continuous improvement, and collaboration with leadership. Onsite parking available at a convenient Brisbane location.

Qualifikationen

• Experience leading or supervising a busy customer service team.
• A proactive and solutions-focused leadership style.
• Strong stakeholder engagement and relationship-building capabilities.
• Experience supporting sales functions and customer accounts.
• Confidence working with ERP and CRM systems.
• A commitment to delivering exceptional customer experiences.

Aufgaben

• Lead and coach a customer service team to deliver exceptional experiences.
• Drive continuous improvement across operations and processes.
• Strengthen stakeholder relationships and collaborate with Sales, Account Management and Operations.
• Maintain day-to-day operations to ensure high service standards.
• Contribute to a customer-centric culture that supports business growth.

Kenntnisse

Leading a customer service team

Proactive leadership

Stakeholder engagement

Sales support experience

ERP/CRM proficiency

Delivering exceptional customer care

Process improvement

Team coaching and development

Tools

ERP systems

CRM systems

Jobbeschreibung

Job Description

The organisation

People2people are excited to be partnering with a well-established and growing organisation supplying quality products and solutions across the hospitality and commercial sectors. With a strong reputation built on service, reliability and long-term customer partnerships, they continue to invest in their people, processes and future growth. As a result, an opportunity has arisen for an experienced Customer Service Team Leader to join the Brisbane operation.

The opportunity

Reporting directly to the Branch Manager, you will lead a customer service team focused on delivering exceptional customer experiences while driving continuous improvement across operations. You'll coach and develop your team, optimise processes, strengthen stakeholder relationships and remain connected to the day-to-day operation to ensure service standards remain high. Working closely with Sales, Account Management and Operations, you'll play a key role in creating a customer‑centric culture that supports both business growth and team success.

Selection criteria

• Experience leading or supervising a busy customer service team
• A proactive and solutions-focused leadership style
• Strong stakeholder engagement and relationship-building capabilities
• Experience supporting sales functions and customer accounts
• Confidence working with ERP and CRM systems
• A commitment to delivering exceptional customer experiences
• Join a successful Australian business experiencing sustained growth
• Work alongside supportive and approachable leadership
• Genuine opportunity to influence processes and contribute to business improvement
• Stable, long-term career opportunity with a respected market leader
• Collaborative team environment where your input is valued
• Competitive salary package plus additional employee benefits
• Convenient Wacol location with onsite parking

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.