Customer Service Representative - Townsville

Achieve Group Recruitment; Townsville City; In loco; AUD 45.000 - 55.000; Tempo pieno

Descrizione del lavoro

Achieve Group Australia Pty Ltd is seeking a friendly Customer Service Representative to join our Townsville team. You’ll be the first point of contact, handling calls and in-person service, while supporting order processing and internal coordination to ensure a smooth customer experience.

This busy role requires a professional, customer-focused attitude and the ability to work on a rotating roster. Full training will be provided to help you succeed in a fast-paced office environment.

Competenze

• Experience in customer service within a fast-paced office environment.
• Strong communication skills and confident phone manner.
• Reliable, punctual and able to manage multiple tasks.

Mansioni

• Answering inbound calls and responding to customer enquiries.
• Processing orders accurately and efficiently.
• Order management including updates, changes and follow-ups.

Conoscenze

Customer service

Phone manners

Attention to detail

Multitasking

Professional presentation

Descrizione del lavoro

Customer Service Representative (Townsville) Achieve Group Australia Pty Ltd is seeking a friendly and reliable Customer Service Representative to join our Townsville-based team. This is a busy, hands-on role suited to someone who enjoys helping customers, managing orders, and working in a fast-paced office environment. Training will be provided.

About the Role

As the first point of contact, you’ll provide professional customer service over the phone and in person, while supporting order processing and internal coordination to ensure a smooth customer experience.

Key Responsibilities

• Answering inbound calls and responding to customer enquiries
• Processing orders accurately and efficiently
• Order management (updates, changes, follow-ups and general administration)
• Providing high-quality customer service in a fast-paced office environment
• Serving walk-in customers and providing counter/front-desk support
• Liaising with internal stakeholders to ensure orders are actioned correctly and on time

Hours (Rotating Weekly Roster)

This role operates on a two-week rotating roster:

Week 1

• Monday - Thursday: 7:30am - 4:00pm
• Friday: 7:00am - 1:00pm

Week 2

• Monday - Thursday: 9:00am - 5:00pm
• Friday: 7:00am - 4:00pm

What We’re Looking For

• Customer service experience in a fast-paced office environment (preferred)
• Confident phone manner and strong communication skills
• High attention to detail and ability to manage multiple tasks
• Professional presentation and a customer-focused attitude
• Reliable and punctual, with the ability to commit to the rotating roster

Training & Support

Full training will be provided for the successful candidate.