Receptionist

East Bundaberg Veterinary Hospital; Bundaberg; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Casual employment

Job summary

East Bundaberg Veterinary Hospital is seeking a friendly receptionist to be the first point of contact for clients and their pets. You will manage phone calls, bookings, payments, and record-keeping while supporting our veterinary team.

You’ll thrive in a busy reception, delivering compassionate service and maintaining accurate patient records. Casual shifts across Monday–Saturday with training provided in RXWorks and friendly team collaboration.

Qualifications

• Excellent communication and customer service skills.
• Friendly, compassionate and professional.
• Able to multitask in a fast-paced environment.
• Good computer and organisational skills.
• Reliable, flexible and willing to work casual shifts.
• Confident dealing with clients in both happy and emotional situations.
• Positive attitude and work well within a team.
• Genuine love for animals.
• Previous veterinary RXWorks experience would be highly regarded, but is not essential.

Responsibilities

• Greeting clients and their pets with a friendly smile.
• Answering phone calls and scheduling appointments.
• Handling client enquiries with care and professionalism.
• Processing payments and managing client accounts.
• Maintaining accurate client and patient records.
• Assisting with general administration duties.
• Supporting our veterinary and nursing teams.
• Managing a busy reception area while remaining calm and organised.

Skills

Customer service

Communication

Multitasking

Computer skills

Reliability

Teamwork

Empathy

Love for animals

Vet software (RXWorks)

Tools

RXWorks

Job description

As the first point of contact for our clients and their pets, you will play an important role in providing excellent customer service and helping our hospital run smoothly.

Key responsibilities

Greeting clients and their pets with a friendly smile

Answering phone calls and scheduling appointments

Handling client enquiries with care and professionalism

Processing payments and managing client accounts

Maintaining accurate client and patient records

Assisting with general administration duties

Supporting our veterinary and nursing teams

Managing a busy reception area while remaining calm and organised

Must Be able to work Monday to Saturday

About you

Excellent communication and customer service skills

Friendly, compassionate and professional

Able to multitask in a fast-paced environment

Good computer and organisational skills

Reliable, flexible and willing to work casual shifts

Confident dealing with clients in both happy and emotional situations

Positive attitude and work well within a team

Genuine love for animals

Previous veterinary or RXWorks experience would be highly regarded, but is not essential

About us

East Bundaberg Veterinary Hospital is a busy and supportive team located in Bundaberg, QLD. We are a workplace that values compassion, respect and teamwork.

Casual employment with a friendly, supportive team

A rewarding and varied working environment

The opportunity to work with animals and their owners

On-the-job training and support

A workplace that values compassion, respect and teamwork