Customer Service Specialist - Front Desk & Admin

Bundaberg Region; Bundaberg; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice

Leave loading 17.5%

9-day fortnight

Fitness Passport

Uniform allowance

Wellbeing program

Professional development

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer for a temporary full-time role (7 months) across front counter, call centre and digital channels. You will handle enquiries, process transactions and provide accurate information to residents, businesses and visitors.

The role emphasises customer service, administrative support and the ability to manage multiple tasks in a busy environment, with a focus on delivering positive outcomes for the community.

Qualifications

• Experience delivering high-quality customer service in a busy environment.
• Strong communication and interpersonal skills with diverse customers.
• Ability to manage competing priorities and maintain accuracy under pressure.

Responsibilities

• Handle front counter, call centre and digital channels to assist residents, businesses and visitors.
• Process financial transactions and enquiries to resolve issues efficiently.
• Build relationships and provide accurate information to strengthen community connections.

Skills

Customer service

Administration

Communication

Problem solving

Job description

Bundaberg Regional Council is seeking a Customer Service Officer for a temporary full-time role (7 months) across front counter, call centre and digital channels. You will handle enquiries, process transactions and provide accurate information to residents, businesses and visitors.

The role emphasises customer service, administrative support and the ability to manage multiple tasks in a busy environment, with a focus on delivering positive outcomes for the community.