Customer Service Officer: Front Desk & Digital Support

Billiard Shop Sunshine Coast; Sharon; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice options

Leave loading 17.5%

Wellbeing support

Professional development

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer to be the first point of contact for residents, businesses and visitors accessing Council services. The role combines customer service, administration and financial transaction processing across front counter, call centre and digital channels.

You will build relationships, solve problems and provide accurate information to support delivery of essential local government services, contributing to positive customer experiences and

Qualifications

• Experience providing high-quality customer service and administration support in a busy customer facing environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
• The ability to manage competing priorities, work under pressure and maintain accuracy in a fast paced environment.
• A positive, professional and collaborative approach, with the flexibility to support a variety of administration and service delivery functions.

Responsibilities

• Be the first point of contact for residents, businesses and visitors accessing Council services.
• Provide customer service across front counter, call centre and digital channels.
• Assist with administration and financial transaction processing.
• Build relationships and provide accurate information to strengthen community connections.

Skills

Customer service

Administration

Communication

Prioritization

Job description

Bundaberg Regional Council is seeking a Customer Service Officer to be the first point of contact for residents, businesses and visitors accessing Council services. The role combines customer service, administration and financial transaction processing across front counter, call centre and digital channels.

You will build relationships, solve problems and provide accurate information to support delivery of essential local government services, contributing to positive customer experiences and