Customer Service Representative - Banking

Foundever; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Paid birthday off

Additional annual leave

Employee discounts

Job summary

Foundever on the Gold Coast seeks a Customer Service Representative - Banking to join a global leader in customer experience. You will handle inbound banking enquiries with full training and dedicated coaching.

This is a stable full-time role with weekend and public holiday penalties, paid birthday off, extra annual leave, and ongoing career progression. Australian work rights and police background checks are required.

Qualifications

• Customer service or banking experience desirable.
• Must have Australian work rights.
• Background check (police check) required.
• Stable full-time role.

Responsibilities

• Answer inbound customer calls (no sales)
• Help with banking-related queries including fraud, dispute, credit card and business banking
• Use multiple systems to find solutions
• Provide accurate and professional support

Skills

Customer service

Willingness to learn

Positive attitude

Job description

Customer Service Representative - Banking

We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

Key responsibilities

Answer inbound customer calls (no sales)

Help with customer's banking related queries including fraud, dispute, credit card and business banking

Use multiple systems to find solutions

Provide accurate and professional support

About you

Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)

Positive attitude and willingness to learn

Must have Australian work rights

Background check (including police check) required

Stable full-time role

Monthly bonus incentives ($300 to $500)

Penalty rates for week-end work, public holidays or overnight work

Paid birthday off (conditions apply)

Additional annual leave

Employee discounts & perks

Career progression opportunities

Ongoing coaching and support

You must have the right to live and work in Australia to apply for this role. You must be willing to undergo background checks, including Police checks to apply for this role.