Banking Customer Support Specialist — Full‑Time + Bonus

Foundever; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Paid birthday off

Additional annual leave

Employee discounts

Job summary

Foundever on the Gold Coast seeks a Customer Service Representative - Banking to join a global leader in customer experience. You will handle inbound banking enquiries with full training and dedicated coaching.

This is a stable full-time role with weekend and public holiday penalties, paid birthday off, extra annual leave, and ongoing career progression. Australian work rights and police background checks are required.

Qualifications

• Customer service or banking experience desirable.
• Must have Australian work rights.
• Background check (police check) required.
• Stable full-time role.

Responsibilities

• Answer inbound customer calls (no sales)
• Help with banking-related queries including fraud, dispute, credit card and business banking
• Use multiple systems to find solutions
• Provide accurate and professional support

Skills

Customer service

Willingness to learn

Positive attitude

Job description

Foundever on the Gold Coast seeks a Customer Service Representative - Banking to join a global leader in customer experience. You will handle inbound banking enquiries with full training and dedicated coaching.

This is a stable full-time role with weekend and public holiday penalties, paid birthday off, extra annual leave, and ongoing career progression. Australian work rights and police background checks are required.