Customer Service Representative - Banking

Foundever AU; Melbourne; Vor Ort; AUD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Penalty rates for week-end work

Paid birthday off (conditions apply)

Additional annual leave

Monthly performance bonuses

Employee discounts & perks

Zusammenfassung

Foundever AU is seeking a Customer Service Representative for banking support in Australia. The role includes handling inbound calls, addressing fraud and dispute queries, and assisting with card and business banking while using multiple systems to find accurate solutions.

The successful candidate will receive structured training and ongoing coaching, with a 100% customer-service focus and opportunities for career progression within a supportive team environment.

Qualifikationen

• Customer service or banking experience desirable (retail, hospitality, call centre - all welcome!)
• Positive attitude and willingness to learn
• Must have Australian work rights
• Must be willing to undergo background checks, including Police checks
• No sales – 100% customer service

Aufgaben

• Answer inbound customer calls (no sales)
• Help with customer's banking related queries including fraud, dispute, credit card and business banking
• Use multiple systems to find solutions
• Provide accurate and professional support

Kenntnisse

Customer service

Banking experience

Jobbeschreibung

Customer Service Representative - Banking

We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

Key responsibilities

Answer inbound customer calls (no sales)

Help with customer's banking related queries including fraud, dispute, credit card and business banking

Use multiple systems to find solutions

Provide accurate and professional support

About you

Customer service or banking experience desirable (retail, hospitality, call centre - all welcome!)

Positive attitude and willingness to learn

Must have Australian work rights

Must be willing to undergo background checks, including Police checks

No sales – 100% customer service

Penalty rates for week-end work, public holidays or overnight work

Paid birthday off (conditions apply)

Additional annual leave

Monthly performance bonuses ($300 to $500 per month)

Career progression opportunities

Supportive team environment

Ongoing coaching and support

Employee discounts & perks

Training & Support

We set you up for success from day one:

Ongoing coaching and support

Full-time availability required during training

Must have Australian work rights

Background check (including police check) required

Facilities Management & Outsourced Services More than 10,000 employees

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.