Customer Service Representative

Concentrix Services Pty Ltd; Gold Coast City; Hybrid; AUD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay

Training Provided

Work-Life Balance

Career Growth

Inclusive Culture

Banking Perks

Job summary

Concentrix Services Pty Ltd on the Gold Coast is seeking a Customer Service Representative to support a major Australian banking brand. You will guide customers through card enquiries, resolve issues, and help them feel secure and supported in every interaction.

The role offers full-time hours, structured training, and opportunities to progress into specialist banking roles within a diverse, inclusive culture.

Qualifications

• Excellent communication and relationship-building skills.
• Problem-solving mindset with a genuine customer focus.
• Confidence using computer systems and learning banking tools.
• Previous customer service or call centre experience is a plus.
• Flexibility to work varied shifts, including weekends and public holidays.

Responsibilities

• Support customers with enquiries from transactions to security concerns.
• Provide empathetic, accurate, and compliant banking information.
• Troubleshoot issues and offer clear, confident solutions.
• Escalate complex matters to specialist teams when needed.
• Maintain detailed records to ensure seamless customer experiences.
• Contribute to ongoing improvements in banking processes and service delivery.

Skills

Exceptional communication

Relationship building

Problem-solving

Computer navigation

Call centre experience

Availability for varied shifts

Job description

Job Title: Customer Service Representative Job Description This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.

Elevate your Banking Career with Concentrix- Where your Future Gains Interest! Ready to build a career that’s as dynamic as the financial world itself? At Concentrix, we turn everyday customer interactions into moments that matter. We partner to deliver exceptional service, smart solutions, and genuine support. If you’re excited by the fast pace of financial services and love helping people, feel confident about their money, this is your opportunity to shine.

About the Role:

Join us as a Customer Service Representative supporting one of Australia’s major banking brands. You’ll be the trusted expert customers rely on—guiding them through card enquiries, resolving issues, and helping them feel secure and supported in every interaction. This isn’t just a job. It’s your gateway into the world of banking.

Why You’ll Love Working with us:

• Start Date: 8th of June 2026
• Competitive Pay: $28.12 per hour + 12% super + up to $130 in performance incentives
• Banking-Focused Training: Two weeks of paid, full-time training designed to build your financial knowledge and customer service confidence
• Work-Life Balance: Full-time hours, Monday to Friday, 8:00 AM–8:00 PM. No Weekends!
• Career Acceleration: Grow into specialist banking roles, leadership pathways, or broader financial services careers
• A Culture That Backs You: Inclusive, diverse, and supportive—where your voice matters
• Exclusive Banking Perks: Discounts, early promotion eligibility after 6 months, free parking, and easy public transport access

What You’ll Be Doing

• Supporting customers with enquiries, from transactions to security concerns
• Delivering empathetic, accurate, and compliant banking information
• Troubleshooting issues and providing clear, confident solutions
• Escalating complex matters to specialist teams when needed
• Keeping detailed, accurate records to ensure seamless customer experiences
• Contributing to ongoing improvements in banking processes and service delivery

What You Bring

• Exceptional communication and relationship‑building skills
• A problem‑solver’s mindset and a genuine passion for helping people
• Confidence navigating computer systems and learning new banking tools
• Previous customer service or call centre experience is a plus
• Flexibility to work varied shifts, including weekends and public holidays

About Us:

Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration. Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre‑employment check. Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location: AUS Gold Coast - Robina Town Centre Dr Lvl2 Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.