Contact Centre Specialist

Great Southern Bank; City of Melbourne; On-site; AUD 52,000 - 65,000; Full time

Job summary

Great Southern Bank in Melbourne’s South Yarra is hiring a Contact Centre Specialist to be the first point of contact for inbound customer calls and deliver an exceptional service experience. This full-time role offers a solid foundation for a long-term career in banking and opportunities to learn about our products.

You will join a friendly, coaching-focused team and work a five-day rotating roster from Monday to Saturday, 8am to 7pm, 7.5 hours per day.

Qualifications

• Experience in customer service, sales or retail within banking or similar fast-paced environments.
• Able to learn and navigate in-house banking systems quickly.
• Strong team player with a positive, coachable attitude.

Responsibilities

• Be the first point of contact for inbound customer calls and resolve queries with exceptional service.
• Identify opportunities to promote products and services based on customer needs.
• Work as part of a friendly team on a five-day rotating roster across 8am–7pm.

Skills

Customer service

Sales experience

Banking knowledge

System navigation

Job description

As our highly valued Contact Centre Specialist based in South Yarra. You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience. This is a key role in the support we provide to our customers and great opportunity to learn about banking and build the foundation for a long-term career.

We have 4 x Full-time positions available

You'll make an impact by:
We provide a superior level of service as well as identify opportunities to enhance our customer experience through active promotion of our products and services based on the needs of customers.

Do things differently with us
To succeed in this role, you will have:

• Ideally you have a strong background in customer service, sales or retail within banking or a similar fast paced customer environment where you've been supporting customers with complex solutions or products
• You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards.
• You demonstrated the ability to quickly learn and navigate in-house systems and database.
• Ultimately, you're a team player with a motivated approach, you will be part of a friendly, positive environment with great coaching to help achieve success.

Applicants need to be able to work on a five-day rotating roster from Monday to Saturday, between 8am to 7pm, 7.5 hours per day. To support you we offer a range of flexible working styles to best fit your life and personal commitments.

Why Great Southern Bank?
Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

At Great Southern Bank, we're building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what's next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you'll feel right at home here at Great Southern Bank.