Customer Service Representative - Banking

Foundever; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Monthly bonuses

Birthday off

Additional annual leave

Employee discounts

Job summary

Foundever is seeking a Customer Service Representative in banking to support customers with everyday enquiries. You will be trained and coached throughout the onboarding process to ensure confident handling of inquiries.

The role focuses on 100% customer service, not sales, with paid birthday off, additional annual leave, and monthly bonuses. A supportive team environment and ongoing coaching are provided.

Qualifications

• Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)
• Must have Australian work rights
• Must be willing to undergo background checks, including Police checks
• No sales – 100% customer service
• Penalty rates for week-end work, public holidays or overnight work
• Paid birthday off (conditions apply)
• Additional annual leave
• Monthly performance bonuses ($300 to $500 per month)
• Career progression opportunities
• Supportive team environment
• Ongoing coaching and support
• Employee discounts & perks

Responsibilities

• Answer inbound customer calls (no sales)
• Help with customers' banking related queries including fraud, dispute, credit card and business banking
• Use multiple systems to find solutions
• Provide accurate and professional support

Skills

Customer service

Job description

Customer Service Representative - Banking

We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

Key responsibilities

• Answer inbound customer calls (no sales)
• Help with customer's banking related queries including fraud, dispute, credit card and business banking
• Use multiple systems to find solutions
• Provide accurate and professional support

About you

• Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)
• Positive attitude and willingness to learn
• Must have Australian work rights
• Must be willing to undergo background checks, including Police checks
• No sales – 100% customer service
• Penalty rates for week-end work, public holidays or overnight work
• Paid birthday off (conditions apply)
• Additional annual leave
• Monthly performance bonuses ($300 to $500 per month)
• Career progression opportunities
• Supportive team environment
• Ongoing coaching and support
• Employee discounts & perks

Training & Support

We set you up for success from day one:

• Ongoing coaching and support
• Full-time availability required during training
• Must have Australian work rights
• Background check (including police check) required