Call Centre Representative

Foundever; Maitland City Council; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Birthday off

Additional annual leave

Monthly performance bonuses

Job summary

Foundever is hiring for a banking customer service role. You will handle inbound calls, assist customers with everyday banking inquiries, including fraud and disputes, and support business banking needs. Training and coaching are provided to help you grow within the team.

We welcome candidates with customer service or banking experience. The role emphasizes 100% customer service with no sales, and offers penalty rates for non-standard hours, along with birthday leave and annual leave benefits.

Qualifications

• Customer service or banking experience desirable.
• No sales focus; 100% customer service.
• Must have Australian work rights.
• Background check including police check required.
• Full-time availability during training.

Responsibilities

• Answer inbound customer calls (no sales).
• Assist with banking-related queries including fraud, dispute, credit card and business banking.
• Use multiple systems to find solutions and provide accurate, professional support.

Skills

Customer service

Banking experience

Positive attitude

Willingness to learn

Job description

At Foundever, we're a global leader in customer experience, with 170,000+ people supporting some of the world's biggest brands. We're a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

What You'll Be Doing

Answer inbound customer calls (no sales)

Help with customer's banking related queries including fraud, dispute, credit card and business banking

Use multiple systems to find solutions

Provide accurate and professional support

What We're Looking For

Customer service or banking experience desirable (retail, hospitality, call centre - all welcome!)

Positive attitude and willingness to learn

No sales - 100% customer service

Penalty rates for week-end work, public holidays or overnight work

Paid birthday off (conditions apply)

Additional annual leave

Monthly performance bonuses ($300 to $500 per month)

Career progression opportunities

Supportive team environment

Ongoing coaching and support

Employee discounts & perks

Full-time availability required during training

Must have Australian work rights

Background check (including police check) required