Customer Banking Specialist - Erina

CommBank; Gosford; On-site; AUD 30,000 - 47,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist for the Erina Branch in New South Wales. This part-time role covers a 30-hour week, Monday to Friday, 9:30am to 4:00pm, located at the Erina Fair Shopping Centre.

You will engage customers in branch conversations, assess banking needs, support account enquiries, and demonstrate digital banking options while upholding our service standards.

Qualifications

• Proven experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills with ability to explain financial terms clearly.
• Strong customer-centric approach and integrity.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries and maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Demonstrate options for in-branch technology and digital banking.
• Provide solutions while upholding our processes and risk framework.

Skills

Customer service

Communication

Problem solving

Sales orientation

Job description

Please notethat rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster:

• Part time role - 30 hours per week
• Monday - Friday
• 9.30am - 4.00pm
• Located in the Erina Fair Shopping Centre

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Erina Branchyou’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts andprocess applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms ina clear way
• The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

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