Customer Service Representative

COFF - Southport; Gold Coast City; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Healthcare savings

Performance incentives

Regular social activities

Job summary

COFF - Southport is seeking a Customer Service Representative to join a supportive team delivering outstanding experiences in banking and financial services. You will handle inbound calls, assist with account enquiries, card replacements, and online banking support while ensuring compliance.

The role emphasizes problem solving, strong computer skills, resilience, and professionalism, with full-time paid training and flexible roster options including work-from-home for eligible employees.

Qualifications

• Customer service experience is highly regarded.
• Strong computer skills, resilience, and professionalism.
• Year 12 qualification or equivalent.

Responsibilities

• Handle inbound calls and assist with account enquiries.
• Assist with card replacements and online banking support.
• Conduct transaction investigations and fraud-related enquiries.
• Gather and respond to customer feedback with accuracy and empathy.
• Follow strict identification and compliance procedures.
• Support a friendly and engaging workplace environment.

Skills

Customer service

Computer skills

Problem solving

Professionalism

Education

Year 12

Job description

Job Type: Permanent position | Full time position

Job Description

Our employer is looking for a Customer Service Representative to join a supportive team focused on delivering outstanding customer experiences. This role is ideal for someone who enjoys helping people, solving problems, and building a career in banking or financial services. The successful candidate will handle inbound calls and assist with account enquiries, card replacements, online banking support, transaction investigations, fraud related enquiries, and customer feedback, while following strict identification and compliance procedures.

Customer service experience is highly regarded, along with strong computer skills, resilience, professionalism, and a Year 12 qualification or equivalent. Full time paid training is provided, with flexible part time and full time roster options available, plus work from home opportunities for eligible employees.

In return, candidates can enjoy comprehensive training, staff discounts, healthcare savings, performance incentives, and regular social activities within a friendly and engaging workplace.