Customer Service Representative

Programmed GO; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

PERSOL in Mascot, NSW, is seeking a Customer Service Representative to support customers, manage enquiries and bookings, and provide timely solutions for a positive experience.

You'll collaborate with internal teams to coordinate requests, resolve issues and keep customers informed. The role requires excellent communication, strong organisation and the ability to prioritise in a busy environment, Monday to Friday, full-time.

Qualifications

• Previous experience in customer service or a similar customer-facing environment.
• Experience or knowledge of the freight industry will be highly regarded.
• Excellent verbal and written communication skills.
• Australian Citizen or Permanent Resident.
• Strong attention to detail and accuracy.

Responsibilities

• Responding to customer enquiries and providing accurate, timely information.
• Managing bookings, requests and changes efficiently.
• Assisting customers with delays, issues and service disruptions.
• Maintaining accurate customer and booking information across internal systems.
• Processing relevant documentation and ensuring information is recorded correctly.
• Working closely with internal teams to coordinate customer requests and resolve issues.
• Managing competing priorities in a fast-paced operational environment.

Skills

Customer service experience

Communication skills

Organisational skills

Salesforce

Microsoft Office

Multitasking

Tools

Salesforce

Microsoft Office

Job description

Full-Time Hours | Monday to Friday | Mascot

Are you a customer-focused professional who enjoys working in a fast-paced environment? We're looking for a Customer Service Representative to join a dynamic team based in Mascot.

About the Role

As a Customer Service Representative, you'll be responsible for supporting customers, managing enquiries and bookings, and providing timely solutions to ensure a positive customer experience.

You’ll work closely with internal teams to coordinate requests, resolve issues and keep customers informed throughout the process. This is a busy and varied role where strong communication, organisation and problem-solving skills are essential.

Your responsibilities will include:

• Responding to customer enquiries and providing accurate, timely information.
• Managing bookings, requests and changes efficiently.
• Assisting customers with delays, issues and service disruptions.
• Maintaining accurate customer and booking information across internal systems.
• Processing relevant documentation and ensuring information is recorded correctly.
• Working closely with internal teams to coordinate customer requests and resolve issues.
• Managing competing priorities in a fast-paced operational environment.
• Identifying opportunities to improve processes and enhance the overall customer experience.

About You

We're looking for someone who is confident, proactive and genuinely passionate about providing excellent customer service.

To be successful in this role, you'll have:

• Previous experience in customer service, contact centre or a similar customer-facing environment.
• Previous experience or knowledge of the freight industry will be highly regarded.
• Excellent verbal and written communication skills.
• Australian Citizen or Permanent Resident.
• Strong attention to detail and accuracy.
• Excellent computer skills, including proficiency in Microsoft Office and Salesforce.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach to problem-solving.
• The ability to work independently and as part of a team.
• A positive, customer-focused attitude and a willingness to go the extra mile.
• The ability to work under time and resource constraints while meeting deadlines.
• Availability to work full-time, Monday to Friday.

This is a great opportunity for a customer service professional looking to join a supportive and fast-paced team in Mascot, with the opportunity to develop your skills and gain valuable experience.

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We’re committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.