Customer Service Administrator

KONE; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

KONE Doors Business is seeking a Customer Service Administrator to join our team based in Mascot, Sydney NSW. You will support the sales team and supervisors with administrative tasks, ensuring timely and efficient service to internal and external customers.

Responsibilities include liaising between offshore teams and customers, processing requests, handling contract administration and PO management, and maintaining accurate customer data.

Qualifications

• Minimum 2+ years’ experience in a fast-paced customer service environment.
• High attention to detail with the ability to follow established procedures.
• Excellent communication and interpersonal skills with the ability to engage and collaborate with stakeholders.
• Strong organizational skills with the ability to multitask and prioritize tasks to meet deadlines.
• Proficiency in Microsoft Office Suite; SAP/Salesforce experience is advantageous.

Responsibilities

• Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution.
• Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required.
• Provide support with contract administration and purchase order management.
• Take full ownership of customer queries, ensuring timely follow-up and successful resolution.
• Maintain and update customer data, ensuring accuracy through changes and corrections.
• Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date.

Skills

Excellent communication

Strong organizational skills

Attention to detail

Multitasking

Tools

Microsoft Office

SAP

Salesforce

Job description

Join a supportive, high performing team in Mascot

KONE Doors Business is looking for a committed Customer Service Administrator to join our dynamic team based in Mascot, Sydney NSW.

Our Customer Service Team is committed to delivering an exceptional service to our internal and external customers, ensuring timely and efficient support. You will provide administrative support to the sales team and supervisors, enabling them to maximise the time they spend with our customers.

What will you be doing?

• Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution
• Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required
• Provide support with contract administration and purchase order management
• Take full ownership of customer queries, ensuring timely follow-up and successful resolution
• Maintain and update customer data, ensuring accuracy through changes and corrections
• Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date

What are we looking for?

• Minimum of 2+ years’ experience in a fast-paced customer service environment
• High attention to detail, with the ability to follow established procedures and guidelines
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders
• Strong organizational skills with the ability to multitask and prioritize tasks to meet deadlines
• Solid computer literacy, including proficiency in the Microsoft Office Suite
• Experience with SAP and Salesforce systems is advantageous, but not essential

Note: Applicants must either be a permanent resident or citizen of Australia or a citizen New Zealand to apply for this position.