Customer Service Representative

Synergie; City of Brisbane; On-site; AUD 48,000 - 55,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Synergie Australia is seeking a dedicated Customer Service Representative to support national accounts from Northgate, QLD. The role offers a 3-month temporary assignment with potential for permanent employment, Monday to Friday 9:00am–5:00pm, and a pay rate of AUD 35–40 per hour plus super.

You will handle customer enquiries across multiple channels, manage bookings, and maintain accurate records while meeting KPI targets and delivering exceptional service.

Qualifications

• Previous experience within a customer service or contact centre environment.
• Strong communication skills, both written and verbal.
• Excellent organisational and time management abilities.
• High attention to detail and data entry accuracy.
• Proficiency with Microsoft Office Suite.
• Experience using Salesforce or other CRM systems will be highly regarded.

Responsibilities

• Responding to customer enquiries via phone and email.
• Managing customer requests through Salesforce and internal systems.
• Coordinating service bookings and scheduling requirements.
• Resolving customer issues and complaints in a professional manner.
• Maintaining accurate customer records and account information.
• Liaising with internal departments to ensure service delivery standards are met.
• Working within KPI and service level expectations.
• Building strong relationships with customers and stakeholders.

Skills

Customer service

Salesforce

CRM

Microsoft Office

Job description

Customer Service Representative supporting national accounts in a fast-paced team environment.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLD

The important parts:

• Pay:$35-40 per hour + Super
• Duration:3-month temporary assignment with potential for permanent employment
• Hours:Monday-Friday 9:00am - 5:00pm
• Location: Northgate QLD

What you will be required to do:

You'll be responsible for delivering exceptional customer service while supporting national accounts and managing customer enquiries across multiple channels.

• Responding to customer enquiries via phone and email
• Managing customer requests through Salesforce and internal systems
• Coordinating service bookings and scheduling requirements
• Resolving customer issues and complaints in a professional manner
• Maintaining accurate customer records and account information
• Liaising with internal departments to ensure service delivery standards are met
• Working within KPI and service level expectations
• Building strong relationships with customers and stakeholders

To be successful in the role you will:

• Previous experience within a customer service or contact centre environment
• Strong communication skills, both written and verbal
• Excellent organisational and time management abilities
• High attention to detail and data entry accuracy
• Proficiency with Microsoft Office Suite
• Ability to multitask and manage competing priorities
• Experience using Salesforce or other CRM systems will be highly regarded
• A positive attitude and strong customer-focused approach

What’s on offer for you:

• Opportunity to join a leading national organisation
• Potential to transition into a permanent position after three months
• Supportive and collaborative team environment
• Career development and progression opportunities
• Hybrid working arrangement available upon permanent conversion
• Stable Monday to Friday roster

Synergie Australia delivers a full 360 recruitment solution, consisting oftemporaryandpermanent recruitment services, and more.Safetyis of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let’swork together.