Customer Service Representative

PERSOL; Sydney; Sur place; AUD 55 000 - 70 000; Plein temps

Résumé du poste

PERSOL Australia in Mascot, NSW, is seeking a Customer Service Representative to join a fast-paced team on a full-time basis. You will support customers, manage enquiries and bookings, and coordinate with internal teams to resolve issues and keep customers informed throughout the process.

The ideal candidate has experience in customer service, knowledge of the freight industry, strong communication and organisational skills, and a proven ability to work under time constraints while delivering

Qualifications

• Previous experience in customer service or contact centre environment.
• Experience or knowledge of freight industry is advantageous.
• Excellent verbal and written communication skills.
• Australian Citizen or Permanent Resident.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office and Salesforce.
• Able to manage multiple priorities in a fast-paced setting.
• Positive, customer-focused attitude and willingness to go the extra mile.
• Capable of working under time/resource constraints and meeting deadlines.

Responsabilités

• Responding to customer enquiries and providing accurate, timely information.
• Managing bookings, requests and changes efficiently.
• Assisting customers with delays, issues and service disruptions.
• Maintaining accurate customer and booking information across internal systems.
• Processing documentation and ensuring information is recorded correctly.
• Coordinating requests with internal teams to resolve issues.
• Managing competing priorities in a fast-paced environment.
• Identifying opportunities to improve processes and enhance customer experience.

Connaissances

Customer service

Communication

Organisational skills

Problem solving

Teamwork

Attention to detail

Independence

Outils

Microsoft Office

Salesforce

Description du poste

Full-Time Hours | Monday to Friday | Mascot

Are you a customer-focused professional who enjoys working in a fast-paced environment? We're looking for a Customer Service Representative to join a dynamic team based in Mascot.

About the Role

As a Customer Service Representative, you'll be responsible for supporting customers, managing enquiries and bookings, and providing timely solutions to ensure a positive customer experience.

You'll work closely with internal teams to coordinate requests, resolve issues and keep customers informed throughout the process. This is a busy and varied role where strong communication, organisation and problem-solving skills are essential.

Your responsibilities will include:

• Responding to customer enquiries and providing accurate, timely information.
• Managing bookings, requests and changes efficiently.
• Assisting customers with delays, issues and service disruptions.
• Maintaining accurate customer and booking information across internal systems.
• Processing relevant documentation and ensuring information is recorded correctly.
• Working closely with internal teams to coordinate customer requests and resolve issues.
• Managing competing priorities in a fast-paced operational environment.
• Identifying opportunities to improve processes and enhance the overall customer experience.

About You

We're looking for someone who is confident, proactive and genuinely passionate about providing excellent customer service.

To be successful in this role, you'll have:

• Previous experience in customer service, contact centre or a similar customer-facing environment.
• Previous experience or knowledge of the freight industry will be highly regarded.
• Excellent verbal and written communication skills.
• Australian Citizen or Permanent Resident.
• Strong attention to detail and accuracy.
• Excellent computer skills, including proficiency in Microsoft Office and Salesforce.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach to problem-solving.
• The ability to work independently and as part of a team.
• A positive, customer-focused attitude and a willingness to go the extra mile.
• The ability to work under time and resource constraints while meeting deadlines.
• Availability to work full-time, Monday to Friday.

This is a great opportunity for a customer service professional looking to join a supportive and fast-paced team in Mascot, with the opportunity to develop your skills and gain valuable experience.

Who we are

At PERSOL, we connect people to meaningful work and growth. With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives. We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

To learn more about life at PERSOL, visit persolaustralia.com Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.