Customer Service Pro – Bookings & Support (Mon-Fri)

Programmed GO; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

PERSOL in Mascot, NSW, is seeking a Customer Service Representative to support customers, manage enquiries and bookings, and provide timely solutions for a positive experience.

You'll collaborate with internal teams to coordinate requests, resolve issues and keep customers informed. The role requires excellent communication, strong organisation and the ability to prioritise in a busy environment, Monday to Friday, full-time.

Qualifications

• Previous experience in customer service or a similar customer-facing environment.
• Experience or knowledge of the freight industry will be highly regarded.
• Excellent verbal and written communication skills.
• Australian Citizen or Permanent Resident.
• Strong attention to detail and accuracy.

Responsibilities

• Responding to customer enquiries and providing accurate, timely information.
• Managing bookings, requests and changes efficiently.
• Assisting customers with delays, issues and service disruptions.
• Maintaining accurate customer and booking information across internal systems.
• Processing relevant documentation and ensuring information is recorded correctly.
• Working closely with internal teams to coordinate customer requests and resolve issues.
• Managing competing priorities in a fast-paced operational environment.

Skills

Customer service experience

Communication skills

Organisational skills

Salesforce

Microsoft Office

Multitasking

Tools

Salesforce

Microsoft Office

Job description

PERSOL in Mascot, NSW, is seeking a Customer Service Representative to support customers, manage enquiries and bookings, and provide timely solutions for a positive experience.

You'll collaborate with internal teams to coordinate requests, resolve issues and keep customers informed. The role requires excellent communication, strong organisation and the ability to prioritise in a busy environment, Monday to Friday, full-time.