Customer Service

Phoenix Source and Select; City of Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Permanent role

Work-life balance

Career development opportunities

Australian-owned family business

Job summary

Phoenix Source and Select in Brisbane is seeking a Customer Service Representative to join our close-knit, family-owned team. You will be the first point of contact for customers, handling enquiries, processing orders, quotes and invoices, and providing professional support in a fast-paced environment.

This permanent, full-time role offers a predictable 8:00am to 4:30pm schedule, Monday to Friday, with an emphasis on accurate records, collaboration with internal departments, and opportunities

Qualifications

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• A professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise tasks and work effectively in a fast-paced environment.
• Intermediate Microsoft Office skills.
• Experience using CRM or ERP systems (highly regarded).
• A positive attitude and the ability to work both independently and within a team.

Responsibilities

• Provide exceptional customer service via phone, email, and face-to-face interactions.
• Respond to customer enquiries and provide accurate product information.
• Process customer orders, quotations, returns, and invoices.
• Resolve customer enquiries and complaints in a timely manner, escalating where required.
• Maintain accurate customer records using internal systems.
• Liaise with internal departments to ensure customer expectations are exceeded.
• Follow up on outstanding customer requests and enquiries.
• Provide general administrative support to the wider team.

Skills

Customer service

Administration

Office support

Communication

Organizational skills

CRM/ERP

MS Office

Tools

CRM/ERP systems

MS Office

Job description

Customer Service Representative Brisbane | Full-Time | Immediate Start Are you passionate about delivering exceptional customer service and looking to join a supportive, family-owned Australian business? Our client is a well-established supplier of safety equipment, workwear, and footwear, and they are seeking an enthusiastic Customer Service Representative to join their close-knit team. This is a fantastic opportunity to secure a permanent, full-time position with an immediate start in a collaborative and friendly workplace. Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role As the first point of contact for customers, you will play a key role in delivering outstanding service while supporting the day-to-day operations of the business. You will assist customers with enquiries, process orders, prepare quotes, and ensure every interaction is handled professionally and efficiently. Key Responsibilities

• Provide exceptional customer service via phone, email, and face-to-face interactions.
• Respond to customer enquiries and provide accurate product information.
• Process customer orders, quotations, returns, and invoices.
• Resolve customer enquiries and complaints in a timely manner, escalating where required.
• Maintain accurate customer records using internal systems.
• Liaise with internal departments to ensure customer expectations are exceeded.
• Follow up on outstanding customer requests and enquiries.
• Provide general administrative support to the wider team.

About You To be successful in this role, you will have:

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• A professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise tasks and work effectively in a fast-paced environment.
• Intermediate Microsoft Office skills.
• Experience using CRM or ERP systems (highly regarded).
• A positive attitude and the ability to work both independently and within a team.

What's on Offer

• Immediate start with a permanent, full-time position.
• Monday to Friday role offering excellent work-life balance.
• Join a supportive and close-knit team within a respected Australian-owned family business.
• Ongoing training and career development opportunities.
• Stable long-term employment with opportunities for growth.
• Competitive salary package.

If you're a motivated customer service professional looking to join a company that values its employees and provides genuine career opportunities, we'd love to hear from you.