Customer Service Rep — Immediate Start, Full-Time

Phoenix Source and Select; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Permanent role

Work-life balance

Career development opportunities

Australian-owned family business

Job summary

Phoenix Source and Select in Brisbane is seeking a Customer Service Representative to join our close-knit, family-owned team. You will be the first point of contact for customers, handling enquiries, processing orders, quotes and invoices, and providing professional support in a fast-paced environment.

This permanent, full-time role offers a predictable 8:00am to 4:30pm schedule, Monday to Friday, with an emphasis on accurate records, collaboration with internal departments, and opportunities

Qualifications

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• A professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise tasks and work effectively in a fast-paced environment.
• Intermediate Microsoft Office skills.
• Experience using CRM or ERP systems (highly regarded).
• A positive attitude and the ability to work both independently and within a team.

Responsibilities

• Provide exceptional customer service via phone, email, and face-to-face interactions.
• Respond to customer enquiries and provide accurate product information.
• Process customer orders, quotations, returns, and invoices.
• Resolve customer enquiries and complaints in a timely manner, escalating where required.
• Maintain accurate customer records using internal systems.
• Liaise with internal departments to ensure customer expectations are exceeded.
• Follow up on outstanding customer requests and enquiries.
• Provide general administrative support to the wider team.

Skills

Customer service

Administration

Office support

Communication

Organizational skills

CRM/ERP

MS Office

Tools

CRM/ERP systems

MS Office

Job description

Customer Service Representative
Brisbane | Full-Time | Immediate Start
Are you passionate about delivering exceptional customer service and looking to join a supportive, family-owned Australian business?
Our client is a well-established supplier of safety equipment, workwear, and footwear, and they are seeking an enthusiastic Customer Service Representative to join their close-knit team. This is a fantastic opportunity to secure a permanent, full-time position with an immediate start in a collaborative and friendly workplace.
Working Hours: Monday to Friday, 8:00am - 4:30pm
About the Role
As the first point of contact for customers, you will play a key role in delivering outstanding service while supporting the day-to-day operations of the business. You will assist customers with enquiries, process orders, prepare quotes, and ensure every interaction is handled professionally and efficiently.
Key Responsibilities

• Provide exceptional customer service via phone, email, and face-to-face interactions.
• Respond to customer enquiries and provide accurate product information.
• Process customer orders, quotations, returns, and invoices.
• Resolve customer enquiries and complaints in a timely manner, escalating where required.
• Maintain accurate customer records using internal systems.
• Liaise with internal departments to ensure customer expectations are exceeded.
• Follow up on outstanding customer requests and enquiries.
• Provide general administrative support to the wider team.

About You
To be successful in this role, you will have:

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• A professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise tasks and work effectively in a fast-paced environment.
• Intermediate Microsoft Office skills.
• Experience using CRM or ERP systems (highly regarded).
• A positive attitude and the ability to work both independently and within a team.

What's on Offer

• Immediate start with a permanent, full-time position.
• Monday to Friday role offering excellent work-life balance.
• Join a supportive and close-knit team within a respected Australian-owned family business.
• Ongoing training and career development opportunities.
• Stable long-term employment with opportunities for growth.
• Competitive salary package.

If you're a motivated customer service professional looking to join a company that values its employees and provides genuine career opportunities, we'd love to hear from you.
Please Apply now by submitting your resume. Please note only shortlisted candidates will be contacted for a confidential discussion.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .