Customer Service Representative

Temp And Agnew; Sydney; On-site; AUD 70,000 - 72,000; Full time

Benefits offered by this job

On-site gym

Catered lunch Monday

Training & development

Team events

Job summary

Temp And Agnew in Sydney region is seeking a customer-focused individual to join a family-owned team. The role emphasizes strong client relationships, order coordination with warehouse, and responsive service. A training programme supports product knowledge growth and professional development.

The successful candidate will work Monday to Friday in a practical office environment, with opportunities to progress to a permanent position. Prior customer service or accounts experience is preferred.

Qualifications

• Experience in customer service or account management.
• Strong communication and relationship-building skills.
• Proficient in MS Excel and comfortable with computers.
• Willing to learn and develop in a fast-paced environment.

Responsibilities

• Build and maintain strong customer relationships and provide ongoing account support.
• Assist with pricing enquiries, invoicing, credits and general account queries.
• Liaise with warehouse and distribution teams to coordinate orders and deliveries.
• Develop product knowledge to assist customers with product-related enquiries.
• Maintain accurate customer records and manage enquiries using internal systems.
• Collaborate with internal departments to ensure smooth daily operations.
• Deliver professional, responsive and customer-focused service in a fast-paced environment.

Skills

Customer service

Account management

Relationship building

Communication skills

Microsoft Excel

Tools

CRM systems

Job description

Full Job Description

Location: Girraween, NSW
Salary Package: $70,000-$72,000 + super

Role Highlights

This is a great opportunity for a customer-focused individual to join a successful, family-owned business with an established presence in the market.
Working closely with customers, warehouse and distribution teams, you will play an integral role in providing exceptional customer service and ensuring the smooth day-to-day management of customer accounts.
You will be supported with a comprehensive training programme, allowing you to build your product knowledge, develop your skills and become a valued member of a friendly and supportive team.

Key Responsibilities

• Build and maintain strong customer relationships, providing ongoing account support
• Assist with pricing enquiries, invoicing, credits and general account queries
• Liaise with warehouse and distribution teams to coordinate orders and deliveries
• Develop product knowledge to confidently assist customers with product-related enquiries
• Maintain accurate customer records and manage enquiries using internal systems
• Work collaboratively with internal departments to ensure efficient daily operations
• Deliver professional, responsive and customer-focused service in a fast-paced environment

Candidate Profile

• Must be an Australian Citizen or have full working rights in Australia
• Previous experience in customer service, account management or a similar role is preferred
• Strong communication and relationship-building skills
• Confident using computers, including Microsoft Excel, with the ability to pick up new systems quickly
• Positive attitude with a willingness to learn and develop
• Reliable, organised and able to manage competing priorities
• Comfortable working autonomously while contributing to a team
• Flexible and willing to work within the required operational hours

Culture & Benefits

• Join a successful, family-owned business with a welcoming and supportive team
• Comprehensive induction and ongoing training
• Opportunity to build your skills and develop within an established business
• Work with reputable brands and premium products
• Friendly, collaborative and fast-paced working environment
• Regular company events and team activities
• On-site gymnasium with a full-time personal trainer
• Catered lunch provided every Monday

Additional information

• Temporary to permanent opportunity - Girraween location
• Monday to Friday, office-based - 7:30am-3:30pm or 8:00am-4:00pm shifts
• Long-term opportunity with ongoing training and development