Admin/Customer Service in West Gosford

AWX; Gosford; Sur place; AUD 44 000 - 63 000; Plein temps

Résumé du poste

AWX in West Gosford is seeking a highly organised Customer Service & Administration Officer to join the National Customer Service team. This fast-paced role handles orders, data entry and general admin in a bulk logistics environment, with a focus on accuracy and efficiency.

You will manage multiple priorities, stay poised under pressure and ensure timely, reliable service to customers and internal stakeholders.

Qualifications

• Experience in busy customer service, administration or order-processing environments.
• Exceptional data entry accuracy and attention to detail.
• Proven ability to manage high workloads and competing priorities.
• Strong computer literacy and confidence using business systems.
• Excellent time management, organisational and prioritisation skills.
• Ability to work efficiently at pace without compromising accuracy.
• Strong communication skills and a customer-focused approach.
• Ability to remain calm and productive in a demanding environment.

Responsabilités

• Provide professional and efficient customer service.
• Process orders, data entry and general administration tasks accurately and efficiently.
• Manage competing priorities, urgent requests and frequent interruptions.
• Maintain accurate records and ensure information is processed correctly.
• Use business systems and computer applications confidently.
• Take ownership of tasks and follow through to completion.
• Identify and resolve issues proactively to support daily operations.
• Contribute to the overall efficiency and smooth running of the branch office.

Connaissances

Customer service

Data entry

Order processing

Administration

Computer literacy

Outils

ERP software

Description du poste

• Temp to Perm Opportunity for the right candidate. West Gosford location.


• Industry leader with a strong reputation and global footprint! Excellent culture.


• Career growth environment with culture, performance, and safety at the heart of its operation.


• Rate is $38.99 ordinary

About our client

Join a leading building materials manufacturer known for its commitment to safety, quality, and efficiency. With a strong reputation in the industry. We're seeking a skilled Administrator/Customer Service candidate to join their National Customer Service team. You will provide a high standard of customer service and play an important role in the efficient processing of orders and administrative support within a bulk logistics environment. You will handle general customer enquiries, data entry, and order scheduling, ensuring products are supplied from major Distribution Centres across Australia.

About the Role

We are seeking a highly organised, proactive and resilient Customer Service & Administration Officer to join our busy branch office.

This is a fast-paced, high-pressure operational role where competing priorities, frequent interruptions and urgent requests are part of the daily routine. The successful candidate will be confident managing multiple demands, prioritising tasks effectively and processing information quickly while maintaining exceptional accuracy.

This is not a quiet, routine administration position. We are looking for someone who can think clearly under pressure, remain composed when demands are high and take control of their workload to ensure the smooth and efficient operation of the branch.

Key Responsibilities

• Provide professional and efficient customer service.


• Process orders, data entry and general administration tasks accurately and efficiently.


• Manage competing priorities, urgent requests and frequent interruptions.


• Maintain accurate records and ensure information is processed correctly.


• Use business systems and computer applications confidently.


• Take ownership of tasks and follow through to completion.


• Identify and resolve issues proactively to support daily operations.


• Contribute to the overall efficiency and smooth running of the branch office.

Essential Requirements

• Previous experience in a busy customer service, administration or order-processing environment.


• Exceptional data entry accuracy and attention to detail.


• Proven ability to manage high workloads and competing priorities.


• Strong computer literacy and confidence learning and using business systems.


• Excellent time management, organisational and prioritisation skills.


• Ability to work efficiently at pace without compromising accuracy.


• Strong communication skills and a professional, customer-focused approach.


• Ability to remain calm, focused and productive in a demanding environment.

Personal Qualities & Work Ethic

We are looking for someone with a genuine can-do attitude who takes ownership, demonstrates initiative and actively looks for solutions.

Our ideal candidate is exceptionally organised, proactive and efficient. They maintain high standards under pressure, adapt quickly to changing priorities and take responsibility for ensuring tasks are completed correctly and on time.

We value someone who takes pride in their work, follows through on commitments and consistently looks for ways to improve processes and keep operations running smoothly.

The Ideal Candidate

You are a capable administrator and customer service professional who thrives in a demanding environment. You are comfortable juggling multiple tasks, responding to urgent requests and maintaining exceptional accuracy when the pressure is on.

You understand the importance of reliability, efficiency and attention to detail, and you bring a positive, solutions-focused attitude to everything you do.

You will be able to work Monday to Friday, 7:00 AM to 3:30 PM

• Provide consistent and high-quality service standards to our customers, embedding a First Time Right approach.


• Process and enter customer orders efficiently and accurately to ensure optimal capacity and efficiency.


• Demonstrate strong data entry skills with attention to accuracy and speed.


• Work effectively in a fast-paced environment, managing priorities and meeting deadlines.


• Handle customer enquiries, orders, escalations, and complaints in a professional manner.


• Build rapport and maintain relationships with customers and key internal stakeholders.


• Ensure business compliance with relevant governance requirements.