Customer Service Representative

Perigon Group; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Perigon Group is seeking a Temporary Customer Service Representative for the Sydney CBD. The role focuses on processing customer orders and delivering high-quality service in a fast-paced FMCG environment. Immediate start on a 3-month onsite assignment.

Responsibilities include order entry in SAP, tracking fulfilment, and coordinating with warehouses and transport providers to ensure timely delivery. Strong written communication and attention to detail are essential.

Qualifications

• Experience in customer service and order processing.
• SAP experience is essential.
• Strong written communication skills.
• High attention to detail and ability to manage multiple orders accurately.
• FMCG experience highly regarded.

Responsibilities

• Process customer orders accurately within SAP.
• Manage the full order lifecycle from entry through to fulfilment.
• Respond to customer enquiries via email.
• Provide order updates including stock availability and shipment status.
• Liaise with internal teams, warehouses and transport providers.
• Monitor outstanding orders and proactively follow up.
• Maintain a strong focus on accuracy and attention to detail.

Skills

Customer service

Written communication

Attention to detail

Multitasking

Tools

SAP

Job description

Temporary Customer Service Representative | Sydney CBD

$40 per hour + Super

Immediate Start | 3 Months

Onsite

We are currently seeking a Customer Care Representative to join a busy and collaborative team within a well-established organisation in the FMCG sector. This is a temporary opportunity starting ASAP. The role will focus on managing customer orders and providing high-quality customer service through written communication and internal coordination.

Key Responsibilities

• Processing customer orders accurately within SAP
• Managing the full order lifecycle from entry through to fulfilment
• Responding to customer enquiries via email
• Providing order updates including stock availability and shipment status
• Liaising with internal teams, warehouses and transport providers
• Monitoring outstanding orders and proactively following up
• Maintaining a strong focus on accuracy and attention to detail

About You

• Previous experience in customer service and order processing
• SAP experience is essential
• Strong written communication skills
• High attention to detail and ability to manage multiple orders accurately
• Proactive and comfortable asking questions when needed
• FMCG experience highly regarded