Customer Service Officer

Labourpower; Sydney; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Zusammenfassung

Labourpower Recruitment Services Pty Ltd seeks an experienced Customer Service Officer in Sydney for 3-6 months. The role focuses on order processing, product support and handling customer inquiries, while coordinating outward deliveries and maintaining customer records.

The candidate should have 5+ years in customer service, strong interpersonal and organizational skills, and be proficient in SAP Business One, WMS, and Microsoft Office.

Qualifikationen

• Minimum 5 years Customer Service experience.
• Strong understanding of Customer Service principles.
• Be self-motivated, quick learner, with a can do attitude.
• Excellent interpersonal skills.
• Administrative and organisational skills.
• Polite and professional manner.
• SAP Business One (B1) experience (preferred).
• WMS experience required.
• Microsoft Office experience, especially Excel.

Aufgaben

• Answer incoming telephone calls.
• Order entry and processing.
• Use of Warehouse Management Systems (WMS).
• Product support and enquiries.
• Outward bound product promotion calls.
• Customer support and issue resolution.
• Coordinating and booking outward bound deliveries.
• Represent the business professionally as the face of the business.
• Provide assistance and support to Sales, Warehouse and Shipping teams.
• Process Credit Card payments.
• Process Credit Applications, maintain Customer Master Files.
• Load and maintain Special Pricing Forms.
• Open and backorder maintenance.

Kenntnisse

Customer service

Order processing

Interpersonal skills

Organizational skills

Self-motivated

Quick learner

Can-do attitude

Polite professional

Tools

SAP Business One

WMS

Microsoft Office

Excel

Jobbeschreibung

We are seeking an experienced Customer Service Officer with order processing & product support experience to join a large FMCG for 3-6 months. This is a great opportunity for a CSO who is looking to be part of a professional team. This role is to start ASAP.

The successful candidate will be able to demonstrate the following key standards:

• Answer incoming telephone calls
• Order entry and processing
• Use of Warehouse Management Systems (WMS)
• Product support and enquiries
• Outward bound product promotion calls
• Customer support and issue resolution
• Coordinating and booking outward bound deliveries
• Professionally representing the business, being “face of the business”
• Provide assistance and support to Sales, Warehouse and Shipping teams
• Process Credit Card payments
• Process Credit Applications, maintain Customer Master Files
• Load and maintain Special Pricing Forms
• Open and backorder maintenance

Qualifications and Skills:

• Minimum 5 years Customer Service experience
• A strong understanding of Customer Service principles
• Be self-motivated, quick learner, with a can do attitude
• Excellent interpersonal skills
• Administrative and organisational skills
• Polite and professional manner
• SAP Business One (B1) experience (preferred)
• WMS experience required
• Microsoft Office experience, especially Excel

Customer Service Officer • Smithfield, Sydney, Australia