Customer Service Administrator

seek.com.au; Melbourne; Hybrid; AUD 41,000 - 59,000; Part time

Benefits offered by this job

Ongoing casual

Permanent potential

Job summary

seek.com.au is seeking a hybrid-role in Melbourne for an ongoing casual position supporting SAP order processing and customer enquiries. You will handle internal and external orders, manage pricing requests, and issue invoices, with potential for permanency after a training period.

The role runs 38 hours per week, Monday to Friday, with 3 days in office and 2 days working from home after training. Strong SAP and Excel skills are required.

Qualifications

• Strong, hands-on SAP experience is essential.
• Customer service and order-processing experience.
• Excel confidence, accurate data entry and attention to detail.
• Clear communication, planning and organisation skills.
• Chemical industry experience is desirable

Responsibilities

• Process customer orders and update records in SAP.
• Respond to customer and internal queries by phone and other channels.
• Enter sales orders and maintain accurate data.
• Request raw-material pricing and raise purchase orders.
• Invoice sales orders and follow up customer payments

Skills

SAP order processing

Customer service

Data entry

Attention to detail

Communication

Tools

SAP

Excel

Job description

• Hourly rate $36.50 per hour including casual loading, plus super.
• SAP order processing for internal and external customers
• Monday-Friday, 37.5-hour week; possible path to permanency

About the company

Our client is a multinational business in the chemical industry. You’ll join a busy, professional customer service and administration team.

About the role

Support internal and external customers by managing enquiries and orders in SAP. The role also covers purchase orders, raw-material pricing requests and sales-order invoicing. This is an ongoing casual role for 38 hours each week, Monday to Friday, After a training period the position will be 3 days in office and 2 days working from home.

Duties

• Process customer orders and update records in SAP.
• Respond to customer and internal queries by phone and other channels.
• Enter sales orders and maintain accurate data.
• Request raw-material pricing and raise purchase orders.
• Invoice sales orders and follow up customer payments.

Skills & experience

• Strong, hands-on SAP experience is essential.
• Customer service and order-processing experience.
• Excel confidence, accurate data entry and attention to detail.
• Clear communication, planning and organisation skills.
• Chemical industry experience is desirable

Culture

People enjoy working in this busy, professional good humored environment because the role combines customer service with practical administration in the chemical industry.

Benefits

• Hourly rate advertised as $36.50 (confirm pay inclusions).
• Ongoing casual opportunity.
• Possibility of a permanent position.