Customer Service Representative

Recruitment Edge; Sydney; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

On-site parking

Job summary

Recruitment Edge in Sydney is seeking a temporary end-to-end B2B customer service professional to handle order inquiries and processing. The role is 3 months with potential for extension or permanent placement, Mon–Fri 8:30am–4:30pm, with on-site parking at our new offices.

Working with a market-leading medical and healthcare distributor, you will manage inbound contacts, process orders, update records, and deliver a great customer experience, using SAP where required and maintaining accurate

Qualifications

• Previous experience in a product-based high-volume inbound customer service role including the processing of orders.
• Accurate keyboard skills and computer literacy.
• Exposure to Medical, Healthcare or FMCG industries an advantage.
• Experience using SAP (or similar) preferred.

Responsibilities

• Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing& delivering questions (via phone & email)
• Composing accurate & prompt replies to all customer correspondence
• Reviewing and entering customer orders
• Maintaining & updating the database
• Processing credits & returns; opening new customer accounts; preparing quotes

Skills

Customer service

Order processing

Keyboard skills

Computer literacy

Medical/Healthcare exposure

FMCG exposure

Tools

SAP

Job description

Salary:$36.81 per hour + super + on-site parking

New temporary position available NOW - 3 months approx. with strong potential for extension and | or permanent

You will have peace-of-mind that your are part of a market leading company in the distribution | supply of medical & healthcare products

End-to-end B2B customer service role including handling customer phone inquiries and processing orders

Great team environment. Mon to Fri. 08:30am to 04:30pm (with occasional later shift)

To $36.81 per hour + on-site parking

Fantastic new offices at Wetherill Park + free on-site parking

The Company:

Positioned as one of the leading distributors of medical & healthcare products in Australasia, this organisation represents some of the world's largest medical brands and has built a reputation for delivering quality products and quality service!

Your Role

You will be part of a dedicated team responsible for the efficient and accurate management and processing of customer orders & inquiries to ensure the delivery of a great customer experience.

Some of your key responsibilities will include:

• Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing& delivering questions (via phone & email)


• Composing accurate & prompt replies to all customer correspondence


• Reviewing and entering customer orders


• Maintaining & updating the database


• Processing credits & returns; opening new customer accounts; preparing quotes

Required Skills & Experience:

• Previous experience in a product-based high-volume inbound customer service role including the processing of orders


• Accurate keyboard skills and computer literacy


• Exposure to Medical | Healthcare or FMCG industries an advantage


• Experience using SAP (or similar) preferred

At Recruitment Edge we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and we actively encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.