Customer Service Officer

Adecco Australia Group; Newcastle-Maitland; On-site; AUD 45,000 - 62,000; Full time

Job summary

Adecco Australia Group is recruiting an experienced Customer Service & Administration Officer for a casual opportunity based in Beresfield. The role focuses on delivering high-quality customer service, accurate data entry, and efficient order processing within a busy team.

You will work with SAP and CRM systems, supporting stock allocation and vendor coordination while maintaining strong attention to detail and safety standards. Monday to Friday engagement with casual hours.

Qualifications

• Strong customer service and administration experience.
• Experience with order processing and data entry is essential.
• Excellent attention to detail and accuracy.
• Confident communication via phone, email and in person as needed.
• Ability to work effectively in a team.
• Experience with SAP and/or CRM systems would be highly regarded.

Responsibilities

• Provide excellent customer service via phone and email, with occasional face-to-face interaction.
• Accurate data entry and order processing.
• Process purchase orders and coordinate stock allocation.
• Assist with vendor management and deliveries.
• Maintain SAP and CRM records and support team members.
• Assist customers with product selections when required.
• Contribute to site safety and environmental requirements.

Skills

Customer service

Administration

Order processing

SAP experience

CRM systems

Team collaboration

Attention to detail

Tools

SAP

CRM systems

Job description

Adecco is currently recruiting an experienced Customer Service & Administration Officer for a casual opportunity based in Beresfield.

This is an excellent opportunity for someone with strong customer service, administration and order-processing experience who enjoys working in a busy, team-focused environment.

Monday - Friday Role $38.88/HR

Responsibilities

Working as part of an established customer service team, your responsibilities will include:

• Providing excellent customer service via phone and email, with occasional face-to-face customer interaction
  
• Accurate data entry and order processing
  
• Processing purchase orders
  
• Coordinating stock allocation and deliveries
  
• Assisting with vendor management
  
• Completing administration and processing within SAP and CRM systems
  
• Providing support and coverage for other team members and key stakeholders
• Assisting customers with product choices and selections when required
• Maintaining high standards around site safety and environmental requirements

Your Profile

• Strong customer service and administration experience
• Previous experience with order processing and data entry
• Excellent attention to detail and accuracy
• Confident phone, email and interpersonal communication skills
• The ability to work effectively as part of a team
• Confidence dealing with customers and discussing products or selections
• Experience with SAP and/or CRM systems would be highly regarded
• Exposure to colour, design, interiors, building products or customer selections would be advantageous but is not essential

We will be interviewing as candidates apply so role may close sooner than advertised closing date.