Customer Service Coordinator

Sharp and Carter; Greater Dandenong; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Sharp and Carter in Dandenong is seeking a proactive Customer Service Coordinator to support day-to-day operations within a global business undergoing transformation. Based in Dandenong, you will take ownership of customer enquiries and order management, build strong relationships with internal teams, and drive continuous improvement to raise service standards and efficiency.

This role offers the opportunity to influence how the customer service function operates, collaborate with

Formación

• Experience in Customer Service or Sales Support in a B2B or product-based environment.
• Confident managing orders and enquiries with competing priorities.
• Proactive mindset with initiative to improve processes.
• Strong communication, collaboration and attention to detail.

Responsabilidades

• Take ownership of customer enquiries, order management and service requests, ensuring a seamless customer experience.
• Manage sales order processing, inventory transactions, credit notes and associated administration.
• Build strong working relationships with internal teams across Sales, Commercial, Finance and Distribution.
• Look for opportunities to challenge existing processes, simplify workflows and improve operational efficiencies.
• Work alongside the Team Leader to introduce consistent ways of working, improve service standards and establish best-practice processes.
• Contribute to the development of a more commercially focused customer service function, with exposure to internal sales and broader commercial responsibilities.

Conocimientos

Customer Service

Order Management

Stakeholder Communication

Process Improvement

Team Collaboration

Descripción del empleo

About the Role:

An exciting opportunity has become available for a proactive Customer Service Coordinator to join an established global business during an exciting period of transformation. Based in Dandenong, working closely with the Customer Service Team Leader, you'll play an important part in supporting day-to-day operations while helping reshape how the broader customer service function operates.

You’ll take ownership of customer enquiries and order management, build strong relationships with internal stakeholders and, importantly, look beyond the day-to-day to identify opportunities to improve processes, create efficiencies and lift overall service standards.With a real focus on continuous improvement, you’ll have the opportunity to influence positive change, introduce better ways of working and contribute to the evolution of the team towards a more commercially focused function.

Key Responsibilities:

• Take ownership of customer enquiries, order management and service requests, ensuring a seamless customer experience.
• Manage sales order processing, inventory transactions, credit notes and associated administration.
• Build strong working relationships with internal teams across Sales, Commercial, Finance and Distribution.
• Look for opportunities to challenge existing processes, simplify workflows and improve operational efficiencies.
• Work alongside the Team Leader to introduce consistent ways of working, improve service standards and establish best-practice processes.
• Contribute to the development of a more commercially focused customer service function, with exposure to internal sales and broader commercial responsibilities.

Skills & Experience:

• Previous experience in Customer Service, Sales Support, Internal Sales or a similar coordination role.
• Ideally, experience within a B2B or product-based environment.
• Confident managing customer orders, enquiries and competing priorities in a fast-paced environment.
• A proactive mindset with the ability to identify areas for improvement and take initiative.
• Strong communication skills and the confidence to work collaboratively with stakeholders across a business.
• Excellent attention to detail, organisation and problem-solving skills.
• Experience in supporting improvements or improving efficiency.

About the Company:

Join a well-established global organisation with a strong footprint across the Australian market. Known for its extensive product offering and industry expertise, the business places a strong emphasis on customer experience, collaboration and continuous improvement. You'll be joining a supportive team with the opportunity to contribute to meaningful change, develop your commercial capabilities and be part of a business that is continually looking for better ways to operate.