Customer Service & Operations Representative (Full-Time)

Australia WTH Pty Limited; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Staff discounts

Training and development

Employee assistance program

Job summary

Avis Budget Group is hiring for an entry-level role at the Rocklea, QLD location. You will greet customers, process bookings and rentals, and help maintain vehicle cleanliness and condition. Training is provided to equip you with essential skills and knowledge to deliver excellent service.

Faces a fast-paced environment with a supportive team culture and career growth opportunities within a global company. Enjoy five weeks of annual leave and staff discounts as part of the role.

Qualifications

• Full and valid Australian driver’s licence.
• Availability to work 38 hours per week.
• Experience in customer service, retail, hospitality or sales.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of vehicles according to company standards.
• Inspecting vehicles for any damages that occurred during previous rentals.

Skills

Customer service

Retail experience

Detail oriented

Multi-tasking

Communication

Tools

Booking systems

Job description

Career Snapshot

• Rocklea, QLD
• Location
• Full-Time role (38hours pw)
• 5 Weeks of Annual Leave
• Competitive Hourly Rate + Loadings + Bonus Structure
• Free Staff Parking
• Supportive, Friendly, and Inclusive Culture
• Entry-Level Opportunity with Full Training Provided
• Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You'll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you'll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We're Looking For

• A full and valid Australian driver's licence
• Availability to work 38 hours per week
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits

• Competitive hourly rate + loadings + performance bonuses
• 5 Weeks of Annual Leave
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.